ComplaintsforOxendale Kia
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a new Kia **** in Sept 2023 from Oxendale Kia in *********. I've contacted the manager many time, for multiple reasons. Currently, they have not registered my vehicle with AZ DOT/DMV. They first had listed the *** # incorrectly. My car is not registered under the incorrect nor correct ***. I've paid my registration in ** but can not get my plates until Oxendale does their job!I paid over $600 for them to do their job.I want them to do their mandated paperwork AND refund my $600.What poor business practice and, I believe, illegal.If you can't help me, would you give me an attorneys information so I can start litigation?Thank you, ********************* ************Initial Complaint
04/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The week of 3/27/24 I was stranded in ********* while *** fixed my car. All of the change ($150) in quarters was stolen from my car. The windows were left down during a snow storm, causing interior damage. There was nearly 30 miles put on my car.Business response
05/16/2024
To Whom it May ****************** style="font-size: 12pt; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, Calibri, Helvetica, sans-serif;">We repaired ******************** Sorento at Oxendale Kia. The vehicle was test driven after the repair to make sure that the repair had fixed the issue with the vehicle. Upon completion of the repair on Tuesday March 26th, the vehicle was parked waiting to be picked up by the customer. Since the customer had a fuel can in the back of the **** we thought it would be best to leave the windows cracked open so that the fuel fumes from the can would be able to escape the vehicle.**************** said that she would pick up the vehicle on Saturday, March 30th; but instead picked up the vehicle on Monday, April 1st. Over the weekend that the vehicle was not picked up a small snowstorm came through ********* and a little moisture got into the vehicle.After picking up the vehicle on Monday, **************** called to say that $50 of quarters had been taken from her vehicle and the interior was damp. We cannot confirm that the quarters were taken from her vehicle, but we do admit that we left her windows cracked open during the brief snowstorm.In an effort to resolve the unfortunate situation with ******************** Sorento; we have paid to have her Sorento professionally detailed in ******* and have reimbursed her $50 for the missing quarters.I hope that **************** will appreciate our efforts to resolve this situation.Sincerely,******* OxendaleOxendale KiaCustomer response
05/19/2024
the dates provided on the response and the service document are incorrect. The gas can in my car was empty and why do you even know about what was in my back seat? The service document says it smelled like gas from the repairs needed. There is a lot of false info being reported. There was no smell of gas and if the windows were down because of the fumes, why werent they down when I went to get belongings from my car on Wednesday March 13,2024? At this time, the change was already gone. I waited to mention it because I didnt know if it was a safety issue since the car was parked in a lot waiting to be serviced. The check was mailed after the first one coincidentally had my name spelled wrong, I had to remind you my right to file a civil case in order for the check to be resent. The comments reported on the work order are invalid. The extra 23 miles put on my car for the test drive were unnecessary and not only was the gas not replaced but the mileage is gone forever and so is my trust in Kia.Initial Complaint
03/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2006 ******* to Oxendale ******* on ******** in ********* a day or two before thanksgiving day to have my computer system repaired. After several weeks went by they kept telling me it will be ready "next week". Well, I heard that for two months and then they told me to come and pick up my car it was ready. I went to pick it up and ******* the parts manager said it was ALL repaired and good to go, so I paid the $4613.00 repair **** and got in my car and IT WOULD NOT GO ANYWHERE.. It was NOT fixed, the shifter would not go into gear. ******* assured me that it would be fixed in a "day or two". That was two months ago. They have had my car now for FOUR MONTHS. I have called and tried to reach ******* at least ten times and he never returns my calls. I have also tried to complain to the ** but was transferred to a salesperson who proceeded to try and sell me a car. This is completely ridiculous, I want my car back NOW. Please help me.Business response
04/13/2022
****************,I want to first off apologize that repairing your vehicle took so long. It is my understanding that at this point in time your vehicle is repaired and back in your possession.I also understand that this repair was paid for by AutoZone as they were responsible for the resulting failure that needed to be fixed. As you can imagine, COVID has caused many supply chain issues with auto parts and thus affected the availability of your parts as well. This was the primary reason your vehicle took so long to be repaired.Bottom line is that we could've done a much better job of informing you about the delay in getting the necessary parts to fix your vehicle.We failed to adequately communicate the status of your vehicle and when you should expect the repair to be completed, and for that I apologize.I have spoken with the responsible individuals at the ************************** about improving our customer communication.I trust your vehicle is operating properly now.Regards,******* OxendaleOxendale Hyundai
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.