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Complaint Details
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Initial Complaint
02/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My solar system has not working since the beginning of 2023. Rooftop has been out and told me that they have fixed the system several times however it is still not working. They have not been unable to fix the problem and have no urgency to handle this problem. I now have the $40,000 solar system payment and so far 2 months of electricity bills. They need to stand behind there product and get the system fixed correctly the first time in a reasonable time. Since the system is under warranty we can not go to another company.Business response
03/06/2023
Thanks for sending this.
We've done our best to be open and transparent with *********** over this difficult matter, notwithstanding product and weather issues that have delayed our service responses beyond our control.************ knows now that we have an action plan in place to replace his broken equipment. We have been waiting on the replacement equipment to be received.
Assuming it comes today, we are scheduled to go there tomorrow to replace everything.
Our service technician, service manager and ownership have spoken to *************
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Contact Information
515 N Beaver St
Flagstaff, AZ 86001-3042
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.