Business ProfileforSunshine Restoration

We hired Sunshine Restoration for air duct cleaning, mold remediation, and reconstruction. The air duct cleaning and mold remediation occurred without incident and we promptly paid for these services. We put a deposit for the reconstruction work down and the work was not performed in a satisfactory way and we do not believe any further payment is warranted. I have attached pictures from the reconstruction work. There are pictures of the first time the work was completed followed by the images of when they tried to fix it. The work was done extremely poorly and our refrigerator was broken in the process. We reached out multiple times asking for upper management to call us back and they insisted we would be getting a call and we never did. We were also assured that an appliance repair technician would be sent, but instead a general contractor looked at the fridge and guessed at what could be wrong. We had to hire and pay our own appliance repair technician since we received no response from Sunshine. They confirmed that the original inspection was done incorrectly as the fridge had needed to be plugged in for 24 hours to be diagnosed and the condenser fan needed replaced, not the capacitor which the general contractor from Sunshine was going to order to try to fix the fridge. The work was done poorly, took many attempts to correct and cost ** money in fridge repairs, lost groceries, and unnecessary takeout as we were without a fridge for two weeks. The company has refused to call us and resolve the issue and we are seeking in writing that we owe no more money for the reconstruction and our business with Sunshine Restoration is concluded and paid in full.