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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am submitting my official complaint for discrimination. The company charged me for work the first time the was incorrectly installed. Upon another issue the were called back and attempted to charge me again. I got a second opinion and learned that they actually installed it incorrectly. They have taken advantage of the fact that I am a single, black female and in need of repairs. I do believe that the first time they came to my home that they took advantage of me then also. The manager **** has been a bully and not helpful aside from agreeing to try and reverse the part only to "see" if it fixes it. He has continued to not take accountability for anything they've done wrong and treat me as though I have no reason to complain. I have sought legal assistance.Business response
01/12/2024
Dear Better Business Bureau,
We appreciate the opportunity to respond to the complaint submitted by ************************* regarding our services. We take all complaints seriously and aim to address them in a fair and transparent manner. We are writing to you directly as the customer as requested in their complaint to not have further contact with us.
In response to the concerns raised in ***************************** complaint:Installation Issue: We regret any inconvenience that *** have arisen from the initial installation. We promptly addressed the issue and offered to remedy it. We take pride in our commitment to delivering high-quality services to our customers.
Second Opinion: We respect ***************************** decision to seek a second opinion. It is essential that our customers have confidence in the services they receive, and we encourage them to explore their options.Discrimination Allegations: We vehemently deny any allegations of discrimination. We serve a diverse community, and our commitment to treating all customers fairly and respectfully is unwavering. We value each customer and strive to provide excellent service, irrespective of their gender, race, or any other characteristic.
****'s Behavior: We apologize if ************************* felt that interactions with **** were not satisfactory. Our intention has always been to assist and resolve any issues to the customer's satisfaction. It is important to note that the customer's claim that **** has been a "bully" is not only unfounded but also defamatory towards his character.
BBB Complaint and No Contact Request: We wish to highlight that our company has maintained a clean BBB record with no prior complaints and were even nominated for the BBB Ethics award in 2022. Additionally, after conducting our own research, we discovered that ************************* has a documentation pattern of behavior involving negative attacks on companies through social media channels. We acknowledge ***************************** request not to be contacted further regarding the BBB complaint. We will respect this request while remaining open to addressing any concerns through the proper channels.
We would like to emphasize that our primary goal is to provide exceptional service and resolve any customer concerns promptly and professionally.
If the Better Business Bureau requires further information or documentation to assist in resolving this matter, please do not hesitate to contact us. We are fully committed to working with the BBB to ensure a fair and just resolution.
Thank you for your attention to this matter, and we look forward to your assistance in reaching a satisfactory resolution.***************************
Vendor Relations
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Contact Information
1394 N Farrell Ct
Gilbert, AZ 85233-1901
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.