Customer ReviewsforVivid Racing
104 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jeramiha E
1 star06/01/2024
Absolute horseshit company. They have taillights I ordered two months ago listed as in stock. An still they are telling me the item won't ship until the end of July because of production issues. So I told them I want to cancel my order. It's been two weeks, no refund no update on the order. Nothing just keep getting told to be patient. The item was listed as in stock when I ordered two months ago. An now it's in stock with companies that would actually ship my order. However vivid refuses to refund me my money, even though its been almost two weeks since the order was supposedly canceled. They have no idea what they are doing an more than likely just scam potential customers as their business practices.... Easy money when you rob people online. Over 20 emails with customer service an I still have no idea what's happening withy order two months after it was made. DO NOT GIVE THESE THIEVES YOUR MONEY... They will lie cheat and tell you anything to delay them actually having to do anything. Absolutely worthless companyVivid Racing Response
06/04/2024
We sincerely apologize for the experience with your taillights. Inaccurate stock info and delays are unacceptable. To make things right, we'll prioritize processing your refund immediately.Review from PIERRE N
1 star05/24/2024
My experience with Vivid Racing has not been positive as well. I have sent them an email inquiry on pricing on an item that just went out of stock. No response. When I called their ***************** they transferred me to ***************** who in turn tried to transfer me back to Sales. I explained to them that I just got transferred by them. Then I was placed in terminal hold.Review from Sabino S
5 stars05/14/2024
Mr.**** help me with all the questions that I had,very knowledgeable about the parts that I needed!!The response time was super fast!Thanks Mr.**** blessings from ******* central!!Review from SHAWN A
1 star05/13/2024
Worst company to deal with, ever!! Customer service and satisfaction is definitely not a priority here. I was sent the wrong item (totally wrong, received someone else's order). They absolutely refused to properly fulfill my order. Then it took over 2 weeks for them to refund my money AFTER they received the incorrectly sent item back at their warehouse. **** had a different excuse every time I inquired as to why I had not received a refund. Totally ridiculous. 0/10 would not recommend.Review from Dan V
1 star05/13/2024
I ordered a slingshot roof I paid 313 dollars for 2 day shipping I received an email a few days later saying the website is charging the wrong price and the shipping would be another 300 dollars totaling $613 and I wont receive the item for atleast ***** business days even though I paid 613 dollars for 2 day shipping.Review from Raymond P
1 star05/08/2024
Placed order April 7th, made multiple requests, tickets, emails to cancel the order. They shipped it anyway the evening of April 8th. **************** informs me to refuse the order for a full refund as they will not price match. Lastly they send me a reply stating I'm only receiving a partial refund due to a restocking fee for an error on their part. What a joke of a company. Avoid these guys.Review from Adam K
1 star04/15/2024
Horrible company to deal with. Shipped me the wrong part. Claim thats what I ordered and its my fault. Trying to charge a restocking fee for their mistake. **************** is like trying to pull teeth. Even hang up the phone on you.Review from Matt s
1 star03/03/2024
My reasoning for writing a review is not for the product, but for the way this job screws over possible new employees. I applied for this job about a month ago, They denied my application originally.About two weeks ago they gave me a call saying they were interested in setting up an interview, so i was pumped and planned it for the next day. I went in there, killed the interview, then was told they had to interview a few more applicants for the position. I said okay no worries just let me know, so they said by next week i would know.The following Monday I get a call from **** in the hiring department, telling me I was their top candidate. So they onboarded me, told me to give my employer my two weeks and i was scheduled to start on the 11th. I did that, started to train my replacement and about a week in i get a voicemail saying. (We are sorry to inconvenience you but we had restructured our department and we are revoking your job offer)....my current position is now taken...I was furious so I emailed the head of vivid saying how he put me in a s***** situation and he had the audacity to say (there's things in this world you cant control, the way you handles it goes a long way)... not a care in the world that they screwed someone over. Imagine buying product from such a company. These guys should be ashamed of themselves.Review from Sean D
1 star02/10/2024
Me- on Fri, 17 Nov 2023 13:37:25 ***** D259-FF I want to confirm that these are the 25mm front fenders from origin and you have them in stock in ***************** how soon would they ship after i purchase Vivid Racing Sales Team Mon, Nov 20, 2023, 9:43AM Yes, this is a 25mm Front Fender. So I was working with our warehouse team and I have confirmed that our Origin Lab 25mm Front ************* 86 is in stock and ready to ship out!You can now place the order using the link below:Origin Lab 25mm Front ************* 86 Model #D259-FF 5 minutes later... VividRacing.com Mon, Nov 20, 2023, 9:48AM to me Thank you for your order! i have sent request for updates on it multiple times they said it was out of stock. i have called them multiple times for maybe a more precise update and I still get the generic answer would ship out sometime in between jan 15 - feb 15th ****. I guess they love to hold onto your money while they falsely claim they have a product in stock!Review from dimitar m
1 star01/09/2024
Zero stars!!! Falsely advertised a greedy oil block on their website. Still dint change the photo. **************** bounced me back and forward between manufacturer for a week and then took no responsibility. Made me follow their stupid rma process. Fast forward two weeks later still no return label.
Customer Review Rating
Average of 104 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.