ComplaintsforStudio Health
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Complaint Details
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Initial Complaint
07/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid *********************** upfront $12,000 for 240 therapy sessions for my back(structural alignments, release of trigger points, and myofacial stretching). 12-07-2019 $7600 for 80 sessions...1-23-2020 $2280 for 80 more ************-10-2020 $350 for 10 more sessions...2-4-2021 $700 for 20 more sessions.2-20-2023 $500 for 20 more sessions, for which you gave me no receipt...3-18-2022 11-29-22 $275 for 10 more sessions...11-10-2022 $300 for 10 more sessions...11-29-2022 $300 for 10 more sesssions. Overall, I paid for 240 sessions...I used 183 sessions. I have 57 prepaid sessions left.On or about 2-29-2023 we agreed that I had 57 prepaid sessions left. I asked for a refund,,,,you said you would rather sell them.On 5-18-2023 you had not sold any of them. I suggested we settle on $10/session for $500 to me , and you said okay. 5-29-2023 you told clients ****** and ***** you'd mailed the check that morning. They saw him again before Memorial Day, but then he had to wait for his accountant until AFTER Memiorial Day.On 6-2-2023 or 6-5-2023, ***** bought 50 of my leftover sessions for $750. ***** saw him again on 6-30-2023, when he said he was waiting for his accountant to close the 2nd quarter of the year.I am still waiting to see the $500 he owes me.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.