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Find a Location

Players Pass LLC has 1 locations, listed below.

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    Business ProfileforPlayers Pass LLC

    Discount Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    3317 S Higley Road, Gilbert, AZ 85297
    BBB File Opened:
    5/12/2009
    Years in Business:
    14
    Business Started:
    1/1/2010
    Business Management
    • Mr. Michael, COO
    • Mr. Charles Moxley, Owner
    Contact Information

    Principal

    • Mr. Michael, COO
    • Mr. Charles Moxley, Owner

    Customer Contact

    • Mr. Michael, COO

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/23/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 8/10/2023 I activated my gift card from my wife for a players pass. She paid $50 for the gift card to be able to play ******************************* ** at discounted prices. However, after activating the membership I find out that only 13 of the 126 listed courses as advertised are even available for discounts. Only 3 of those are even within 60 miles of me. My complaint is the fact that they advertise all these courses they are associated with, but even the 3 near me have personally told me they don't even know about this company. I have tried to contact the company via email with no response 2 weeks later. This is a typical bait and switch act in which they say they offer all these courses, but yet they aren't associated with any that I have found so far to even use the players pass with. I have asked for the money of the gift card back, but of course no response yet. Attached are photos of the advertised courses and then after activation a snapshot of the actual courses available with the highlighted 13 courses found and those near me.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mike H

    1 star

    06/26/2024

    I purchased an annual membership that has worked until yesterday. I logged on to their website to obtain a discounted round of golf as I have always done. Come to find out that after a few clicks to get the process started, their were NO golf courses listed to start the selection process. I sent two emails to their support staff and have not received any response to either email. I then called their main office number in *******, ** and received a recording that my call could not be completed. I paid for a membership in good faith and it looks like this outfit decided to shut down without any notice.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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