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ComplaintsforAAA Accurate Drywall & Stucco Repair, LLC
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Today, 5/29/2024, my family member attempted to use Triple AAA service and was told that we had Classic Coverage, 50 mile maximum, plus a $10.00 copay. My nephew called me to confirm our coverage and I explained to the driver that we had Premier coverage with 200 miles towing and no copay. He called his dispatch and they confirmed that we only had Classic coverage per the Triple AAA system. I checked my coverage online and saw that it was still Premier. I called Triple AAA and explained my situtation to a gentleman. He said he could not help me and blind transferred me to an "expert" who I had to explain my situation to again. **** (ID# ****** claimed he was a manager. I explained my situation. He told me that there was nothing he could do - which meant there was nothing he was willing to do - and told me I had to pay and submit a claim for reimbursement. I asked him for his supervisor and he refused. He said he is the only one I could speak to and is not allowed to give anyone else's information. I called the number on ****** for their corporate office. Another guy answered the phone and I asked for a supervisor. He asked what state I lived in. I told him AZ, and he blind transferred me to the *************************************************** for roadside assistance. I have read through all of my materials and benefits and cannot locate a clause that says if the Triple AAA system reports inaccurate information to vendors that I am responsible to pay out of pocket and submit a claim form to them for reimbursement! I would like to see the clause that explains to me that when they are providing incorrect information, the customer is responsible to pay.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.