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ComplaintsforWilson-Goodman & Fong, P.L.L.C.
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a senior and reside in ******* so I found them on the internet. I called and spoke with ****** who said ****** is great and that she can handle my case. She told me that it would be $200 for a 30 minute phone consultation. We scheduled a time and she sent me a link which I promptly paid. She asked me to send any documentation I had so that ****** would have it for our consultation. I sent everything to ****** so we would be ready for the consultation. Less than an hour before my scheduled time to speak with ******, ****** called me and told me that the amount of information I had could not be handled in a 30 minute phone consultation and that I would need to pay an additional $200 for the projected time that they felt it would take. ****** sent me the link which again I promptly paid. I called at my scheduled time and was transferred to ******. She was nice however I cannot say that I felt that she would be the right advocate for me. We were only on the phone for about 20 minutes so I called the office and talked to the office manager ****** and stated that I was only on the phone consultation for less that the original 30 minute time slot and I would like to me refunded the additional $200 I was charged and did not use. ****** tried to tell me that the additional $200 was for ****** to review ALL of my documentation prior to me phone consultation which is completely contradictory to what ****** told me to get me to pay the additional $200. They did refund $80 that day but I have requested that the additional $120 be refunded and they are refusing to do so. I explained I do not appreciate someone being unethical and not being truthful with me. I am tired of being taken advantage of and this is wrong. So this office needs to do the right thing since they know they are in the wrong and refunded $80 and refund the additional $120 that was unused since the phone consultation lasted exactly 21 minutes!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.