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Find a Location

EcoDry Restoration has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • EcoDry Restoration

      1394 N Farrell Ct Gilbert, AZ 85233-1901

      BBB Accredited Business
    • EcoDry Restoration

      PO Box 14523 Mesa, AZ 85216-4523

      BBB Accredited Business

    Business ProfileforEcoDry Restoration

    Fire and Water Damage Restoration
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.69/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    8 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/2/2015

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers water damage restoration services.

    Business Details

    This is a multi-location business.

    Find a Location

    EcoDry Restoration has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • EcoDry Restoration

        1394 N Farrell Ct Gilbert, AZ 85233-1901

        BBB Accredited Business
      • EcoDry Restoration

        PO Box 14523 Mesa, AZ 85216-4523

        BBB Accredited Business
      Location of This Business
      1394 N Farrell Ct, Gilbert, AZ 85233-1901
      BBB File Opened:
      8/20/2015
      Years in Business:
      9
      Business Started:
      8/21/2014
      Business Incorporated:
      8/21/2014
      Accredited Since:
      9/2/2015
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • EcoDry Restoration of Arizona LLC
      Business Management
      • Mr. Jacob Henry McGhan, Member
      • Mr. Stephen Andrew Chamberlin, Manager
      Contact Information

      Principal

      • Mr. Jacob Henry McGhan, Member
      • Mr. Stephen Andrew Chamberlin, Manager

      Customer Contact

      • Mr. Jacob Henry McGhan, Member
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Industry Tip

      BBB Tip: Preparing for and recovering from flooding

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/21/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Plumber ***** from Persision plumbing came out referred water restoration company *** Dry clearly said I work with this company and they will come and open things up, for FREE then I will come back and see whats causing the leak. Few days Austin *** dry rep called came all confident, saying that there was nothing to worry about that it would be approved etc . And that they would cover my deductible. I clearly asked him if he needed approval prior to doing this work from the insurance the answer was clearly NO. So Im like ok it really is free especially since there was never a price discussed prior to demo if the claim was not approved. Otherwise I would have declined for sure . Now the home owners insurance has denied the claim saying it was a slow leak. And surprise surprise ****** stopped responding to texts and calls. Insurance rep also stated to me company has a bad reputation of cutting stuff out to try to scam the insurance, and customer basically knowing it wouldnt get approved. So now im trying to remain calm, as a mother of 5 barely getting by, my kids have no bathroom to use as all. Sad to know this is how some business operate majority of familys are just out here tryna make it an they try to pull this mess. The plumber and who ever is working together in this scam needs to be stopped, its unethical and unprofessional to run an operation is such a manner. Up charging, mountains of charges, also we asked the worker while they were here was there any mold found and the answer was no, but according to the report shows different. I would never ever recommend ECO Dry to anyone they will try to smooth talk and play nice to reel customers in. This is something that needs to be dealt with in a court of Law so they can change these horrible businesses practices . I wont be taking responsibility for any bill due to the crookedness, and incorrect information given my the company and affiliates, it will have to be handled in a court of law.
      Read More

      Customer Reviews

      13 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicole P

      1 star

      07/03/2024

      DO NOT USE THIS COMPANY. They are inconsiderate and work with you to schedule times or respect a scheduled times, the employees are disrespectful in your house, they do not respond to communication, and do not take responsibility for any additional damages they cause.A plumber recommended EcoDry Restoration. 1) They don't schedule a time with you even if they say they will. 2) If they do schedule a time, they don't respect that time and show up hours later. 3) *********** left, said they'd return in 15 minutes and an hour later we just called and told them to schedule a time the next day to come back as it was already 5:50 pm. 3) They showed up the next day and while they were working they were very rude and disrespectful. They made a lot of noise like yelling and banging to get our dogs to start barking and then they would immediately laugh at that, and one gentleman sneezed very loudly and the other guy laughed really loud in reaction. They seemed to be messing around with each other while they were working. We work at home and this was very distracting. 4) Once they were done and left we had noticed they had broken a tile and our insurance adjuster refuses to fix it as it's not a covered damage. The restoration company which was recommended by EcoDry and are part of the same parent company will not work with EcoDry to work out repairs for our tile and was trying to get the insurance to cover it, and EcoDry will not respond to any communication and take responsibility for the damage they have caused in our house. It's been over a month, our kitchen still hasn't been repaired because we want to make sure our flooring also is taken care of and we're not ignored like we already have been.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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