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Find a Location

Roadrunner Restoration, LLC has 1 locations, listed below.

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    Business ProfileforRoadrunner Restoration, LLC

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers fire and water damage restoration, carpet cleaning, construction cleanup and wood floor repair.

    Business Details

    Location of This Business
    2987 E. Parkview Drive, Gilbert, AZ 85297
    BBB File Opened:
    2/20/2007
    Years in Business:
    20
    Business Started:
    7/7/2004
    Business Started Locally:
    7/7/2004
    Business Incorporated:
    7/7/2004
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Keystone Restoration, LLC
    Business Management
    • Mr. Kenneth Hosch, Member
    • Mr. Kevin Noland, Member
    • Ms. Elaine Noland, Member
    • Ms. Cynthia Hosch, Member
    Contact Information

    Principal

    • Mr. Kenneth Hosch, Member

    Customer Contact

    • Mr. Kenneth Hosch, Member

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Road Runner (RR) was hired by the Key Allegro Condominium HOA in ******** ***** to rebuild our Condo's after Hurricane ******. RR missed deadline after deadline on both of my units and made awful mistakes in my unit and others which required re-work. In my unit they sheet rocked before completing the framing, installed flat ceilings when specs said vaulted, they did not use sheet rock screws causing sheetrock to detach, they punched an incorrect hole in drier drain plug which would have flooded several units had I not caught it, made electrical errors which caused me to get electrocuted when I touched a plug, and resulted in multiple plugs failing when one was unplugged, They did not attach deck door frames properly resulting in doors that could not close and cracked windows. In other units they did not test plumbing before sheet rocking which resulted in walls flooding and delays to everyone. 4 years after Hurricane ****** my unit was still not sheet rocked, and I was 100K in the hole (HOA, ************** and special assessment fees). Road Runner then told me that it would be in my best interest to take a cash out. They said that they would not finish any time in the foreseeable future.I accepted a $75,000 cash out and hired my own contractor. Roadrunner seemed to have cash flow problems and asked if I would accept my cash out in n 3 $25,000 dollar installments. I graciously accepted their proposal. We both signed a contract. The last installment was due on 1/31/22. They did not pay me. I called my contact who promised it would be overnighted to me on 2/14 or 2/15 2022. It was not. I called the new CFO who gave me the run around stating that there were cash flow issues, and it was everyone's problem. I told him that was all irrelevant. I have a signed contract, and he was violating the contract. He has refused to honor the contract. I am now paying a new contractor out of pocket to finish this project. I would like my $25,000 now.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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