ComplaintsforThose Guys Flooring
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Complaint Details
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Initial Complaint
10/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had vinyl plank flooring installed by this company Aug 2019.The floor began to fail it two areas a little over a year later. After months of texts and calls *** came to look at the floor around **************** could find no one to repair the problem. He then turned the problem over to **** from Better Floors.**** and his crew came to look at the problem areas and attributed it to faulty product and in the kitchen a bad patch on a crack in the concrete slab . The replaced the planks with the same material. The cost was ****** dollars. The problem was not solved.There was a warranty on the product but although the contract says installation, they said there was no warranty on that.**** began to deal with the manufacturer.At first **** would respond to my messages and then he stopped. I contacted *** from Those Guys Flooring in September and he was to check the progress but alas he never responded.I am left with a faulty floor.The cost was over ********* dollars and then in addition the baseboards from another company.Both would need replacement.I do not think either of these companies will repair the floor , so I would like compensation. I think they carry insurance for there issues. The cost of the flooring, installation, and baseboards I am sure has increase since the original installation in 2019 .unable to up load contract and pictures today. I do have them. Thank youInitial Complaint
07/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***BEWARE DO NOT USE*** I Had my entire flooring completed in my home minus 2 small bedrooms est about 2K Sq st. My flooring is peaking, buckling and chipping. I contacted ******************* ************* and he assured me he would send his guys to come fix. He is a FRAUD & a LIAR. I have sent numerous text, emails & calls for the past 2 months and now he is completely ignoring me. He constantly gave me the run around and now I am out 15K. He lied about contacting the warehouse to file a claim when I contacted him 2 months ago only to call the warehouse myself to learn that he NEVER contacted them until almost 2 months later. I also learned his workers are not documented and at the end of the work I also learned that the undocumented man who completed my floors (super nice guy & no fault to him) had his teenage boys working with him. DO NOT TRUST ******************* W/ THOSE GUYS FLOORING. I tried to give Ray the opportunity to fix the issues in my home but after so many attempts I will be filing multiple claims and leaving reviews so other buys are not scammed and left with horrible work.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.