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ComplaintsforK & B Auto Glass Works
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled this company to come replace my windshield on Wednesday 6/12/24 for replacement today 6/17/24. They gave me a time frame of 1-5pm. So today 6/17/24 I called at 1pm to confirm what the time frame was and was told again 1-5pm and that they would call me when they were on their way. I gave them a call at 4:30pm as no one had called. They then said that my appointment isnt until tomorrow 6/18/24 for that time frame. This is pretty shoddy customer service considering I called earlier and no one said anything. Instead I now have 2 days of work I have to rearrange because of this companies inability to communicate even when you contact them. I recommend you take your business elsewhere if your time is valuable to you.Initial Complaint
04/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
4/4/2023 last contact Paid $195 for a windshield replacement, but had another windshield replacement at the same time. Both vehicles left damaged.K&B Autoglass Damaged two vehicles, and incorrectly installed a windshield in one of them.Business has been completely unresponsive (******* is the owner I believe, will not return a call)Invoice #***** (note, that the first vehicle was damaged prior to them coming back and attempting to repair it, and damaging another while at the property that was scheduled).
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.