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ComplaintsforExaalgia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had **************** build two websyfor me:1. constantlyliving.com/my-login constantlyliving.com/wp-admin 2. constantbeaute.com/my-login constantbeaute.com/wp-admin Your Design Guy were hosting them for me and later I found out that Exaalgia bought them now I believe they are now working together.I have tried on numerous occasions over several months to get them to provide me with the usernames and passwords to both accounts so that I could have GoDaddy host the websites for me. One time I talked to ***** at **************** and he said that he would get me the information and he has not. I have sent emails and have called them many time and no one is responding to my emails or my phone calls. I should be able to have whoever I want to host the sites for me and these men ( ***** from Exaalgia and ***** from ****************) are not responding to me.Can you please help me get my username and passwords?Thank you,**************************************Business response
09/29/2021
Hello,
I since spoken to ********* and she's a wonderful woman. Very enjoyable to speak with, I apologized for the delay in customer communication as we are transitioning to a new support team. I did provide all the necessary login details for both of her websites and sent a follow up email confirming if she's okay. I'm assuming she's all set, because I have now lost communication with ********* and I hope she was able to achieve what she needed.
Again thanks for the feedback and we'll continue to improve our systems to better serve our customers. If ********* still needs help, she has my direct contact information and I can help her.
-******
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Contact Information
1111 N Gilbert Rd Ste 212A
Gilbert, AZ 85234-2331
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 10:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.