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ComplaintsforDream Retreats Landscape
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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been in touch with the business owner, ***** for over a year trying to get resolution for damages as a result of the work done on our property. A post tension slab was accidentally drilled into by his crew resulting in a cable snapping. I had my builder repair the cable but during the repair the turf was damaged. Todd has sent someone out to look at the turf finally last week and now waiting for an update on getting the repair completed. We also have an issue with the lighting that was installed. Several of the lights are loose and won't stand upright. He did come look at them and is aware they need to be fixed, he even suggested that they will need to be swapped out. I have repeatedly asked for an update on when this will be taken care of with no response. These items are under warranty per his contractors license. I have attached a few screenshots of our text dialogue. I originally contacted him about the turf damages Aug 25th 2021.Business response
08/09/2022
Hi ******,We repaired the turf and the lights.ThanksCustomer response
08/10/2022
Better Business Bureau:
Confirmed. Complaint ID ******** has been resolved.
Regards,
****** ****
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Contact Information
2919 E Bonanza Rd
Gilbert, AZ 85297-7607
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.