Customer ReviewsforAutoNation Chevrolet Gilbert

Very poor customer service from the service department 2 weeks ago. We took our 2017 Buick Enclave in for an alternator replacement. When we got it back, the car wouldnt start. I had to chase down the service guy and tell him to jump my car. No apology, just well it started when the tech drove it up here. Also I was told tire pressure system was fixed but in fact it was not. And to top it off my car was filled with leaves and dirt from the dust storm. No attempt to clean it or to apologize. I doubt the service guy even noticed my car was dirty. I emailed corporate and was told I would get a response in ***** hours. That was over a week ago. I highly recommend you avoid the service department here. Go the **** or a ********** location and save yourself a huge headache!

The sales guy was great, too bad he went on vacation for my pick up! This dealership lacks communication, organization and can not even do the basicsI the customer had to make sure they charged me my down payment as they handed me the keys and said I can go, I had to call back to get a temp license plate that was emailed to me because they didnt even put it on the truck, my truck was not filled up with gas as promised. My truck was suppose to come with an extra key, lack of communication ok they are getting me one in a few days. My truck was delivered from another dealership in ********************* to Gilbert, I picked up the truck with an extra 290 miles, how did this happen ? I spoke to a sales manager who told me I could pick up my car today, they had it in the shop making sure it was inspected. No report no information, no note to anyone to find the keys when I came to pick it up. This place needs more training and doesnt meet the basic standards of most dealerships. I am very disappointed with the staff, finance team, and management. Obviously I am upset and frustrated its not my job to tell you how to do yours.a customer service training course would be highly recommended to go along with the basic policy and procedure on for pick ups.I asked the ** to call me on Monday, I also replied to the text asking me to rate this dealership and asked the ** to call me. I called in this morning and asked for him to call me..... crickets.I finally received the inspection report for *********, which means ****** at AutoNation Gilbert did not do one. Brevin, the sales guy did fed me my key and said the AutoNation in North Phx would call me to set up an appointment to program my key. Its been almost 2 weeks NOTHING. I just had both exhaust manifold replaced on the truck. This should have been picked up in the inspection report. I still need tires. I still CAN NOT get ahold of a ** and keep being told they will look into it and call me back.... NOTHING.

I have been in communication with the dealership since my son purchased a vehicle here. We were told we will get a reimbursement for a battery that needed to be replaced. We sent in all the documentation we were told that it would be sent. It is now several months later actually Seven months later and no word from anyone Ive called *** left messages theyve told me they emailed whoever was supposed to take care of it, but nothing has been done.

Called the dealership a couple weeks ago because my check engine light came on while driving on the freeway. The light later turned off, but since I had a long trip coming up I thought it would be best to bring it in to have the code pulled/checked. The dealership said they could not diagnose it if the light was off. I have since learned this was false. My 2021 Silverado broke down over 800 miles from home due to bad engine lifters (a common problem with this truck) and I was stranded out of state.

If I could give them no stars I would. We took her car in almost 3 weeks ago, and all we have heard from them is excuses such as they are short of people they are short of service people, etc. etc. they are very poor with communicating what is going on with a vehicle and seem to be able to offer nothing but excuses, I would definitely not recommend taking an EV there for service or any other car or buying a vehicle from them. They are totally unprofessional and seem to have no other recourse but excuses after excuses!

AutoNation is literally the last place i would ever come back to, refer anyone to this place, there service department is horrible. I bought my 2017 ***** Tahoe 5 months ago, within less the 30 days something was wrong with the engine, took it in, they said it was because lack on transmission fluid. 4 months later the engine started to act again. So i had to call towing for the vehicle to be picked up and take to autonation. Mind you we got the premium warranty package. I paid out of pocket 150, they didn't provide a car rental or anything to accommodate us for it. even though they knew, they would have the vehicle for awhile. it's been at there shop for more than a month now, still no vehicle. The service guy (Chase) has been ducking our calls about getting a rental, even though the warranty said it would cover it.. like this is really unacceptable for a big company like theres. there is no reason why my wife should be without a vehicle for that long. And all they have to say is "it's part of life, this is the world we are living in right now!!! Come on the vehicle was purchased for ****** and that's the best you guys can do!!! SMH.

My daughter bought a used Jeep from the dealership, while home on leave. The vehicle was parked for most of the first week, while she was out of town visiting friends. A few days after returning home, she told me that she was afraid to drive the vehicle due to its erratic handling. We went for a drive and I experienced first hand what she was complaining about. It had a tendency to dart one way and then the other on irregular pavement, requiring the driver to keep two hands on the wheel at all times. We drove directly to the dealership and she spoke with a sales manager who was involved with her transaction. He asked her to bring the vehicle in first thing the next morning. She followed through and dropped the Jeep off before 8 am, the next morning. At 6 pm, she began calling the dealership and finally spoke to the sales manager at around 7 pm; the service department had closed at that point, but the sales manager informed her that the sway bar was bent. I drove her to the dealership to pick up the Jeep and we spoke to a gentleman, who I believe was the general sales manager. He denied that the bar was bent, but said that it had 'shifted' and that she would have to take it to a Jeep dealer to get it fixed. At this point, she had one day left, before she was required to report back to her base. She took the vehicle to a local Jeep dealer, but the dealership was unable to look at it. When she returned home, we began our own troubleshooting to see if we could ID the problem. We discovered that the tires were grossly overinflated! We lowered each tire to 32 psi, per the tire manufacturers recommendations and that fixed the problem. I can't believe that Autonation delivered a vehicle in such a condition and then had the Jeep back in its service **** for a whole day, to investigate a handling problem, and never checked the tire pressure! The dealership's sloppy service and lack of regard for my daughter's safety is alarming.

Ripoff Prepaid maintenance 2 years for $476 ***** included 1st oil change Told by *************************** (finance) that I would save allot of money on *************** year oil change paid by Chevrolet 2nd oil change at 20 months $144 Traded in truck at 23 months requested refund ($476-144=$332)Received $40.44 prorated by time - So I was lied to or finance rep was ignorant - either way I should get $334 back from this Not holding my breath - No return phone calls, no response to multiple letters /Radio Silent Beware - not trust worthy

**************** in the service department is very poor. I am having issues trying to make appointments online and needed help. I called to try and make an appointment to get my oil change because I made an appointment for March at 4:30pm at the ***** location and they didn't have an oil filter for my jeep. The lady I talked to was not any help at all when I say at all I mean AT ALL. She was just as confused as I was when I told her that the ***** location stated they were not able to do my oil change because they don't have filter for jeeps. She continued to talk over me. I ask if there is anybody I can talk to for me to get this issues resolved she couldn't give me anybody to talk to but to keep telling I can get you in for an appointment after I told her I needed it done sooner. She told me to try the Mesa location which I did when I made my appointment. My main problem was finding a better way to get service that won't be cancelled or rescheduled when I get their. Her solution to my problem was to call each location all over the valley to make sure they have a filter. It seems they have been talking to people any way they want for a while and they have gotten use to it because nothing is being done. I have had so many issues with the online service and everybody I have talk to at almost every AutoNation they rude and very unprofessional. I should know because I was told my solution to my problem is to call every AutoNation to get my car serviced and I did. When I did I still ended up getting the rudest and unprofessional people you could ever talk to. There needs to be a better solution to making online appointments and implementing good customer service skills to future and current employee's.