Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Bill Luke Santan has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBill Luke Santan

            New Car Dealers
            BBB accredited business

            Contact Information

            3404 S Speedway Dr

            Gilbert, AZ 85297-0412

            Visit Website
            Email this Business
            (480) 676-6699

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/25/2018

            Years in Business: 6

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers automotive dealership selling used vehicles in Gilbert, Arizona at the Santan Autoplex.

            Business Details

            Location of This Business
            3404 S Speedway Dr, Gilbert, AZ 85297-0412
            Email this Business
            BBB File Opened:
            10/29/2018
            Years in Business:
            6
            Business Started:
            5/17/2018
            Business Incorporated:
            5/17/2018
            Accredited Since:
            10/25/2018
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Bill Luke Santan LLC
            Business Management
            • Mr. Ryan Luke, General Manager ,Managing Partner
            • Mr. Donald L Luke, Manager
            • Mr. Jason Tiek, Marketing Director
            • Mrs. Audrey Eberhardt, Accounts Payable Staff
            Contact Information

            Principal

            • Mr. Ryan Luke, General Manager ,Managing Partner
            • Mr. Donald L Luke, Manager

            Customer Contact

            • Mr. Ryan Luke, General Manager ,Managing Partner
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/22/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            13 Jan 2024 Purchased the vehicle from out of state. 3 Feb 2024 Vehicle was delivered, with multiple vehicle notifications that were not disclosed to me. 12 Feb. 2024 Vehicle was brought in (under 500 miles) due to that being the soonest I could get it in due to my work schedule and the repair shops schedule. I paid approx $4500 for the initial repairs. I did not notify the dealership at this time. Approx a week and a half later a check engine light came on and had to take it in again to the shop. 26 Feb. 2024 the vehicle was back in the shop and took a week to diagnose. 1 March 2024 - The day i was notified by the repair shop of what needed to be fixed I reached out to ***************** regarding the issues. again due to scheduling and time it took to diagnose the problem was over 15 days from the date of delivery. I was told by ***************** to cut my loss and sell the vehicle they just sold me. ***************** then blamed the repair shop for finding the faults. I ended up paying $11,500 to get it up and running again. I finally got my vehicle retuned to me on 13 March 2024. 8 April another check engine light came on and it died at a stop light trying to get it into the repair shop. I was quoted between $3500 - $10,000 to fix the problem. I again reached out to the dealership and was told to cut my loss and there was nothing they could do. Currently the vehicle has been sitting in my garage for over a month with less than ***** miles on it. It appears ***************** only does enough to get the vehicle running past the 500 miles Arizona Lemon Law. 10 April 2024 approximately - I reached out to the attorney general of *******. ***************** offered me $1500 towards the repairs or $13,000 towards a trade in. Which I did not accept since that would put me even more upside down on the any vehicle. I would like to return the car with a full refund, which would still leave me $15,000 in the hole, but realize that *** not happen. I also want others not to have to deal with this.
            Read More
            Read 7 More Complaints

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Traci

            04/18/2024

            Worst business ever. If I could leave negative stars I would. We recently purchased a vehicle from ************************* and because our check came from an out of state ********************* they put a 10 day hold on the check, until we can pick up our vehicle, even if it clears before the 10 days. In addition, just trying to purchased the vehicle was all messed up. We had to have them send a purchase order 4 different times because they could not get our information correct. From having the wrong social security number, to the wrong drivers license number, and not showing our down payment, they could not get their information correct on the contact. Plus, at no time were we told that there would be a 10 business day hold on an out of state check. Please, Please, do not buy from this dealership; it will be your worst nightmare!!
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.