Customer ReviewsforEarnhardt Chrysler Jeep Dodge Ram

In early December of 2023, we dropped our vehicle off to Earnhardt CJDR in Gilbert Arizona for a routine maintenance (oil change), what happened after this is anything BUT routine.We start to notice an oil spot in the drive way that had not been there previously. Take it back to Earnhardt, and I'm told the tech just left a mess and they cleaned it, you're good to go. This truck went back 3 separate times for an oil leak. The under carriage of the truck was a massive mess, as was and still is my driveway, due to the neglect of Earnhardt's technicians. I offered to clean the driveway since we owned a pressure washer, didn't work.When documenting the mess under the truck, something sticks out like a sore thumb. My rim is now 2 colors. The original, and a poorly matched paint to cover what appears to be a curb rash. On the third return for the leak, the service Manager, ****, said he was going to put us in a rental at no cost, so they can figure out what they did to cause such a leak. The wheel was brought to his attention, where he states they checked the cameras and never saw anyone touch the rim. How do I know it was painted? Could it possibly be the piece of hair that was stuck in the paint?! See picture.. Oddly enough? I get a call that they went ahead and fixed a flat tire that had a s**** in it, which just happened to be the wheel with said paint job. There was no leaks in any tire when it was dropped off. Odd. Due to the inconvenience of having to come back multiple times due to the leak they caused, he offered the next service complimentary. Since this was a several hundred dollar service, I figured it would even itself out with having a service come out to repair the wheel.Fast forward to today, I receive a collection letter in the mail from Enterprise Rentals for the rental car they put me in..... THEY NEVER PAID THE ***** All at the fault of Earnhardt. A collection notice that can affect my personal credit.

I took my vehicle in for a service light. It was under warranty so they provided a rental while it was being fixed. They said 48 hrs. Sent me a text saying that I can check vehicle status through that text. I hadnt heard from them after 48 hours so I txt that number Saturday morning. No response. I figured they are still working on it. I dont have time to babysit them. I text again Monday through the form of communication they gave me. No response. I called they said its done. I couldnt pick it up because I was at work and had to wait until the next day. I get a call from enterprise that they stopped paying on the rental 5 days prior. I called the dealership and they said that it was done on the 15th. We are on the 21st!!! They said they called and left a message. I dont have a message but apparently thats all you get. One call. Now rental company is charging me for the rental. Told the dealership I messaged them and they didnt respond otherwise I would have dropped the rental off and got my car back. He said it was the weekend and your service advisor was gone. No one will manage others accounts?! They wont take accountability for not responding to the form of communication that they gave. You have to babysit them. So now I have to pay for the rental. The wouldnt budge saying they called and left a message. One time. That I did not get!!! I have never seen horrible customer service like this in my life. I was willing to pay for the day that was I between their call and my message. They said that they werent paying any of it. I wonder how long until they just keep my car without reaching out.

Scheduled my Dodge Ram **** for several service recalls. One of the recalls was to update the radio software from 14.25.5 to 17.11.07. The radio and all the programs worked perfectly as I left my vehicle with the service department. The technician stated software update failed in the middle of the process and will now need to be replaced with a new radio at the cost of $788.85.I explained to the Service Advisor that when I bring my vehicle in for recall service, I EXPECT IT TO BE FIXED AND PERFORMING AT OR BETTER THAN WHEN I DROPPED IT OFF. He gave me the phone number of the *** and asked me to call them and see if this could be worked out.I called the number and spoke with ******* who is a Case Manager. He informed me that he would talk with the dealership and try and get this resolved. It`s been five weeks and he keeps telling me that he can't get anyone to answer the phone. I will be taking further action and will not give up until this complaint meets my satisfaction.THIS IS TERRIBLE SERVICE!!! Customer #******

We purchased a 2016 ***** Accord from the ******** Chrysler dealership. For oil changes and other maintenance services, we regularly brought our car back to this same dealership. A couple of months ago, we brought our car in to get our brakes done. Shortly after we noticed the car was grinding when I would break. We returned back to the dealership and talked to **** the Service Manager. **** suggested we go on a ride along and during the ride along there was no grinding but as we return back to the lot the grinding began. They checked the brakes and found no problems. After a week of driving the car, the grinding was still occurring, so I called again and talked to service director ****. **** suggested having ***** check the brakes. ***** the service technician at *****. He stated that the reason for the grinding is that the brakes installed were aftermarket pads (I was never told, nor did I agree for the Earnhardt Chrysler Dealership to install aftermarket brake pads). He stated that the only way to get the grinding to stop is to get the brakes redone at the ***** dealership with ***** brake pads. ***** (***** service technician) advised ****, from the Earnhardt Chrysler Dealership know what was going on with the brakes and that they were recommending the brake pads get replaced with original ***** brakes pads. **** said since it was not a safety issue or concern They would not be paying or replacing ***** brake pads. I do not believe I should have to pay additional money to fix someone else's decision.

Was sold a car in March with a dying battery undisclosed to me. It's November and I have to purchase a new vehicle.

Even through we live in the ****** area we did drive to Earnhardt Chrysler Jeep dealer in Gilbert to purchase our second vehicle from them - thanks to their great service ***** and his team).The financial arrangements went quickly thanks to Darlenes amazing professionalism and financial knowledge. We became aware of a purchase conflict between the our 2021 Pacific and our 2018 Cherokee six months later and called ******* directly for help. She said she would check into it and after analyzing our purchases on both of vehicles she quickly identified the conflict and got the proper parties at Chrysler, Mopar, and the financial companies involved to identify and resolve the issue.Knowing that we have had that level of support from the whole Earnhardt team is important to us. It just reinforces that our decisions of buying both our vehicles from Earnhardt and continue having the vehicles serviced at Earnhardt.

Hey so we are celebrating Matis birthday tonight so I wont be able to talk anymore. The deal with the coupons is that you have to use them as walk up and risk not knowing if there will be space for us or not. So if you guys are ok with it I was thinking we could meet at Legoland at 10:00 and see if we can get in or when and then we can go get brunch until we get in if we cant at 10. Or an ice cream or something. What do you think? And we will give you a coupon for ****** so if you dont mind paying just for the two adult tickets. That would be awesome. Have you ever been there?

Received an unsolicited "** BULL APPROVAL" letter in the mail. Had $500 down and set my appt. I had to use that for bills, asked to reschedule when I had it saved up again and was told *** ARE STILL APPROVED. Kept my ********* to sit there for three hours to be told "We won't have a decision for you today." Great. So thanks for wasting my money for a babysitter and for wasting my only day off. Lastly, no calls over the weekend just see a million hard checks going to my credit. No call Monday or Tues. I call only to be told by *** " I'll see why someone hasn't contacted you." Next day I get a voicemail from someone completely different saying "Sorry we need $5K down." I'm sorry what??? So thanks again for wasting my money, time and making my credit worse. You didn't even have the decency to respond to me when I initially complained. Your service completely sucks, you are lying to people and you should be ashamed of yourselves. Absolutely DISGUSTING THAT *** DO ******** BUSINESS.