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Complaint Details
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Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Booked appointment for yearly service given a date of Oct28th between 7-9am Technician did not turn up. I went out to do my shopping at 9:43 he called to say he was on his way, no comment about being almost an hour after the appointment times. I told him I was not available but had been at the house for the full 2 hours waiting for him. I called terminix to complain and asked to speak to the office the tech came from. She could not do that but said she would ask the manager ***************** to call me. That was almost 3 weeks ago and he NEVER called. They did the same a year ago, very similar circumstances. They appear to think that customers have NO RIGHTS, they ignore you and I find it interesting that their head office is in ****** is that so they can avoid US laws and ignore the customers!!!!!!!!!!!
Business response
12/20/2022
This was placed under SOS Exterminating not Terminix. SOS Exterminating is a DBA of Terminix. I sent over the complaint and information to the Terminix location which services this area. Their contact number is ****************. Unfortunately SOS doesn't have access to their customers or their schedules.Customer response
12/21/2022
Until I hear from this company I reject this response.I have called them REPEATEDLY. SEEMS LIKE YOU ARE JUST TRYING TO PASS THE ***** If they are associated with your company I think you have a responsibility to get some sort of response. It took you long enough to even send an Phone #!!!!!!!!!!!!!!Business response
12/21/2022
December 21, 2022
Better Business Bureau Serving the Mid-South
This letter is to address the complaint made to the BBB by *********************, Terminix customer ********
******************** case# ********Customer's Original Complaint
Booked appointment for yearly service given a date of Oct 28 between 7-9am. The technician did not
show up. I went out to do my shopping at 9:43 he called to say he was on his way, no comment about
being almost an hour after the appointment times. I told him I was not available but had been at
the house for the full 2 hours waiting for him. I called Terminix to complain and to speak to the
office the tech came from. She could not do that but said she would ask the manger to call me. That
was almost 3 weeks ago and he never called. They did the same a year ago. Very similar
circumstances. They appear to think that the customers have no rights, they ignore you and I find
it interesting that their head office is in ****** is that so they can avoid ** laws and ignore the
customers!!!!!!!!Customer's Desired Resolution Finish the job
Terminix is a ** company based in ******* *********. Ms. ****** inspection was completed on
11/22/2022.The issue that ************** had was with the ***** ** Branch. The technician that was late has been
counselled to keep his customers informed should he get behind on his route so the customer can
make the decision if they would like to keep the same day or move the appointment to a day that is
convenient for them. I apologize for the inconvenience that my technician caused you. In the
future, please contact me directly if you have any issues.
*****************
Branch Manager-***** ****1240 ***********************
******* ** 85233
Customer response
12/22/2022
I have tried to contact you A NUMBER OF TIMES!!!!!!!!!! In addition to the original complaint you set me up for another appointment the week of thanksgiving, I CALLED TO SAY I WOULD BE OUT OF TOWN. It was a female who said she would pass the message on and cancel the appt. Guess what SHE DIDN'T CANCEL IT. ON THE TUESDAY HE WAS CALLING ME SAYING HE WAS AT THE ***** OF MY HOUSE!!!!!!!!!!!!!!!!! I have left my phone # for you a number of times but I guess YOU ARE TOO IMPORTANT TO CALL ME. I STLL HAVE NOT HAD MY YEARLY SERVICE. YOU SHOULD READ THE REVIEWS FOR TERMINIX! They are NOT GOOD. I am hoping to find another company to take on your coverage because terminix is USELESS and I would put you along with that.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.