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ComplaintsforPremier Paradise, Inc.
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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
In February of 2018, my wife and I decided to use ******* and his company based on video 3D model and his word which he shared would be exact to what we saw. We met multiple times before the project. After the project was completed, weve had nothing but problems every few months with the quality and rush job they did. We spend $30k+ on hardscapes and plants. On the blueprints, we were supposed to get a 10ft bbq area and we only have about 7ft. He offered to scrap the area and rebuild but it was already completed. Who wants to go through that after completion and weeks of construction. Everything he shared sounded like it would be of the utmost high quality, like metal trellis and a garden bed. He built our trellis and garden bed out of pallet wood which probably cost them nothing. The putting green was built with different (cheaper) turf than what we asked for at his showroom. Everything was just bait and a switch. If I had to guess, it cost me about 30k+ and his company maybe *****k. Unacceptable and unprofessional. I would never recommend them to anyone and will post this on all social media. Not once has he come in person besides the initial meetings. He leaves the dirty work to his managers ******************* and *************************. Ive had to ask them to come out numerous times to fix or repair things that shouldve not had to been repaired if done correctly the first time. Im once again trying to reach out to them for a dangerous hazard and now I dont get a response at all.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.