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Find a Location

SteadFast Safes has 1 locations, listed below.

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    Business ProfileforSteadFast Safes

    Safe

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers a varity of safe  services.

    Business Details

    Location of This Business
    Gilbert, AZ 85234-3834
    BBB File Opened:
    11/15/2022
    Years in Business:
    4
    Business Started:
    2/10/2020
    Business Incorporated:
    2/9/2020
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Jake of Gilbert LLC
    Business Management
    • Mr. Jacob Smith, Member Manager
    Contact Information

    Principal

    • Mr. Jacob Smith, Member Manager

    Customer Contact

    • Mr. Jacob Smith, Member Manager
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/13/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Along with my description of the problem below I am also attaching hereto my email chain with Steadfast Safes (which you may want to read from the bottom upwards) and my purchase receipt. Recently, I ordered a gun safes from Steadfast. I wanted to make sure to register the purchase in calendar year 2022 (for tax write-off purposes). As you will see below, I purchased the safe from Steadfast on Dec. 29th. My order was confirmed via email on that date (receipt attached), and my payment was "captured" by ******************* on Dec. 30th as noted in her email to me below. Six days later, as I was awaiting receipt of delivery of the safe, Steadfast instead sent me an email backing out of the purchase and blaming their decision to terminate my purchase on the "manufacturer" - ****** Safes. As you will see below, I told them I felt this was very unjust and was akin to bait and switch type tactics, and I asked them to honor my purchase or otherwise make it right somehow. However, Steadfast's only response was to say they were "sorry" and that if I wanted to buy it at a higher price, to let them know. I have never in all my years been subject to this type of unfair dealing and such incredibly poor and short-sided customer service (and I am also very frustrated about losing my tax write-off). I would still like to own a ****** safe but I no longer trust Steadfast Safes.Sincerely,Lachlan (Lock) ******** ***************

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lachlan R

    1 star

    01/13/2023

    Think twice before buying from Steadfast Safes. I purchased a ****** safe on sale. They took my CC# and confirmed my purchase, but 6 days later - when I was expecting delivery - I instead received an email stating they had cancelled my order and would not be honoring the agreed price. This appears to be a "bait and switch" tactic which I understand is illegal in many states. Note also that Steadfast does not publish their address (which appears to be a residential address in Gilbert, Az?) or their phone number. They portray wholesome "family values" on their website, but in my experience they care little about their customers or being true to their word and living up to their commitments.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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