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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 3/302023 I received a text from ***** who performed site survey in order to install solar system. After site survey was performed I received several emails on status and approval process. I received several texts during June stating that our install date was set for 6/28/2023 during my working hours. I left a few hours early expecting the install crew to be there and installation underway. However I came home to discover no workers present and house in same condition as when I left. My wife informed me they were going to contact me with information as to why they could not proceed on installation. I received one text from a Sr ********** manager who said he wanted to talk to me on phone however he never called me to discuss issue. Now I am worried about the holes they drilled or attempted to drill as monsoon season is rapidly approaching and I don't want my roof leaking. I would like for these holes to be filled and sealed properly so that I have my roof in good condition as it was before they started drilling holes.Business response
06/10/2024
I have tried to contact the customer multiple times last week. I also sent him an email with no response as well. I will calling this morning again
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Contact Information
1355 N Mondel Dr
Gilbert, AZ 85233-1213
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.