ComplaintsforMary Lynn's Massage and Spa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
She took all our money & provided us with NO SERVICE after we drove over an hour to get here on 5/16/2024. Attached is a picture of her EXPIRED LICENSE! This racist scam artist should not be in service! We had prepaid for a $88 massage, $88 facial, and $275 groupon spa package which was our mistake because since it was prepaid she did not give us our money back. There was a huge accident on the freeway so we were running late and we called her ahead of time to let her know, to which she said thats fine and to still come and that she will still honour our full service. However, upon arrival she changed up the terms and told us that since we are late that we would only get 15 minutes of our prepaid hour long massage and hour long facials. She quickly shoved us in a room and told us to strip our clothes quickly with no further instruction. As my sister and I were on the service bed she told us that she cannot refund us our money and told our masseuse and facialist word for word to just rub their scalps for 15 minutes or something I dont care. To which the masseuse, facialist, me, and my sister were all so confused. They tried to reason with her but her high tempered hot head would not listen to even her employees. And then she barged into our room while my sister and I were naked to tell us to get out and that were done. So we received 0 minutes. She then began to record me, my mom, my sister, and my 3 year old niece without our permission threatening to call the police on us if we do not leave. While speaking to us so poorly, she was treating her white customers so differently. This racist woman kept looking my indian mom up and down with disgust looking like she was going to attack her. Me, my mom, my sister, and my niece wanted to have a nice girls day together but left feeling so targeted and traumatized by this experience and were forced to drive over an hour back home with no service received, and our money stolen from us to a woman who is unlicensed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.