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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6-16-23 we took our dog for treatment to Arrowhead animal hospital.they put a cast on our dog which fell off the next day. At check-out we were informed that we would be using a new ********************. No name was given for this company Next, we heard from our bank about fraud on our account. This company charged our acct ********** times. Our bank blocked payment and issued us a new card after 5 days. I contacted Arrowhead at least 6 times.they refused to do anything to help. Our bank will not allow this new company to use our account. The new company informed us that arrowhead could buy back the contract so we could pay them, but Arrowhead refused to do this. In good faith I gave $200. The company charged our account two times, and our bank recognized the company and refused payment. After over a dozen stressful phone calls and totally unprofessional conduct and unwillingness to address the situation, we believe that the charges incurred should be reversed.Business response
02/26/2024
Sep & Oct 2023: We reached out to the client more than once via telephone and did not receive a response to any of our messages.
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Contact Information
5130 W Thunderbird Rd
Glendale, AZ 85306-4879
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.