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Complaint Details
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Initial Complaint
08/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a 2017 ****** armada from Volvo on June issues that recently got fixed was fuel pump, fuel pump sensor and also the screen module I decided to check and make sure that everything was good on vehicle today because I am going out of state and I find out that the transmission is leaking and there is silver hose or tube that is about to be fully ripped or come apart this is very frustrating I dont understand what is going its one thing after another this is a safety concern these inspection the service is offering arent right and they are not doing there job its uncalled for that I have to get this vehicle fixed every time they are not doing there job.
Business response
08/14/2023
Dear BBB ************************************ team is reaching out to ****************** and we will provide a response as soon as we have one.
Best regards,
Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
June 9th bought a 2017 ****** armada from Volvo arrowhead Glendale I took it home june 13th found out that the screen wasnt working within that week so I called Volvo and told me to take it in and so I did they said that they will cover the issue at full cost we found out that the issue was the radio module that needs to get replaced I was waiting for answer when they were gonna fix it and last week they told me that they will not cover it I am beyond disappointed all they are doing is lying to people saying that there gonna cover at full cost and then out of nowhere they change there mind so unfair how this can happen also with the screen not working my AC has to be on full blast because I found out that if I turn it off or lower it and the screen turns off I cant control my AC anymore I have to wait until the screen flashes on living in ******* heat This is just unfair bad business uncalled for now I have to take it in again to get checked up for a possible gas leak or sensor malfunction this just doesnt make any sense at all i am asking for this vehicle to be fixed as it was given to me without a proper inspection this was confirm from sales manager that an inspection was not properly done and its a safety hazard issue the problem was not disclosed to me that the vehicle had any issues.Business response
07/20/2023
Dear BBB Representative,
This matter has been resolved.
We appreciate the opportunity to review and resolve this matter.
Best regards,
Compliance Office
Initial Complaint
09/13/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I got a car delivered to me from Arrowhead Volvo in ******* on or around 7/30/22. They informed me that the vehicle had been fully approved for financing through Alaska ********************* The contract that I signed upon delivery of the vehicle confirmed this. There were no contingencies listed on the contract, nor discussed with me with any of the sales agents or finance manager. 3 weeks later, the dealership calls me and tells me the deal is actually not complete and that I need to provide proof of residency in order to complete the deal. I had already provided proof of residency, so I do not understand what was happening. Several employees threatened me with legal action, even threatening to call the Sheriffs to claim that I "stole" the vehicle from them. They delivered the vehicle to me, we signed the contracts, and that should have been the end of the deal. Now they are trying to say that I have to return the vehicle. The contract that was signed by all parties said nothing of the sort. Please help me in this matter. Thank you!Initial Complaint
03/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Volvo Arrowhead agreed to purchase my 2014 Infiniti, agreed on a price, inspected and appraised the vehicle and gave me a photocopy of the check, saying the actual check would be mailed in a few days. Volvo Arrowhead then took ownership of the Infiniti by putting the title in their name and advertising it on their website.When I called the dealership to ask for the status of the check I was told they did not want the car anymore, cited it was leaking fluid (it was not) and said I needed to come in and reclaim the vehicle. When I refused they had the car towed to my residence and tossed in the keys. Keep in mind that Volvo Arrowhead had changed the title to their name, and as far as I know, it was not insured. Repeated calls to speak to the manager of Arrowhead Volvo were refused as well as at Visionary Automotive Group (who owns Arrowhead Volvo). Arrowhead Volvo claimed the car was a lemon because it was leaking fluid and that justified their returning the vehicle to me. The car had no fluid leaks prior to my selling the car to them and no leaks after they returned it. I ended up selling my car elsewhere, a 150 point inspection was performed and no leaks were found. Keep in mind even if it had been leaking, the Lemon Law does not apply in this situation.I was only able to sell the Infinity after changing the title to my name and registering it. I had to wait for Arrowhead Volvo to mail the notarized title to me so I could present it to the *** and incurred fees.Can you imagine doing business, especially for a high end car like a Volvo, *** or Land Rover, with a company that acts in such a bizarre manner? They essentially bought the car, tried to sell it, changed their mind and then dumped it at my house even while holding title to it (and refusing to pay for it). We feel it's important for the BBB to be aware of how Arrowhead Volvo is conducting their business and are formally filing this complaint so they do not do this to other customers.Initial Complaint
01/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 11/26/2021, I purchased a vehicle from Volvo Cars of Arrowhead. Before the purchase during my inspection of the vehicle, I found that a hook was broken from the top of the interior roof. The sales resource and sales manager said the would purchase the part and get it fixed for me as well as documenting a We Owe agreement that all parties signed listing the part as Driver Back Seat Top Hook. Its been almost 2 months and I have been asking for updates in which they now say they cant find the part and will not compensate in any other way. I feel this is horrible customer service and they should not be allowed to get away with documented and signed agreements that were made. If they do this to me, Im sure they also do this to others. They should be held accountable for any agreement they document and signed or work with the customer to fulfill the agreement in other compensational manner. I need assistance to ensure they understand that this should not be allowed.
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.