Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The closets in my home were installed by closet people 9 years ago. Over the past 6 months I've had their leader ******* to my home twice to schedule needed changes. I've provided everything requested and the business isn't even responding at this point. I've had 3 closets from them and they are literally ignoring my requests for needed work. I simply need help as I trusted this business and they've since been completely unprofessional.Business response
05/06/2022
I received a request from *************** for a consult and scheduled to meet with her on Friday March 25th. She called and cancelled that appointment and rescheduled the consult for Tuesday March 29th. I met with her on Tuesday, March 29th.
She wanted us to dismantle one of her closets and use the parts to do modifications she wanted on another closet. I informed her that this was not something we normally do and that I would have to check with others to see if this was something we could do for her. I told her that we were 90 days out for scheduling, and we would not be able to reuse the used parts for the modifications and that those would need to be new. She agreed because she wanted to try to resell her other closet. I later told her that they were hesitant to dismantle the closet for her and did not know how to price that out as it is not something we would normally do. She was insistent that we provide her this service so I again went back to see if I could get this accomplished and what the cost would be. I emailed her on the 21st with the estimated costs and was awaiting her response.
I left town early morning of the 28th. My mother was hospitalized and passed away. *************** called Saturday the 30th. I was in contact with her within 2 hours of her call. She said she did not receive my email. I texted her the estimated costs and dates we could perform the service that same morning, she said she would consider it. Then asked if I could have it done on a Saturday. I agreed after confirming with the installer. I did inform her that I am the only representative and have been out of the office since the 27th and unfortunately would be out of the office this week and would send her the formal estimate and dates via email when I returned on the 9th. We agreed on the services and pricing we will be performing for her and it is scheduled to take place on Saturday, the 14th of May.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
5237 W Montebello Ave Ste C-14
Glendale, AZ 85301-6026
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.