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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
CR smile has been doing my dental work for 2 years they continue to cause problems and have excuses why they cant finish or get my implants right . They have lied to me destroyed my teeth . Caused pain and suffering. Now they are trying to charge me an additional $18000.00 dollars on a bait and switch scam they said they would do for free. This has been a full blown night mare . Im scared to go back fearful of them hurting me. I have even had to go to the Hospital over there dental procedures . The owner has threatened me Lied, and even accused me of things that have never happened. I have even had sexual advances buy there woman manager in the office on 10 different occasions. Legal action needs to be taken.
Business response
12/26/2023
Patient came in because he broke his denture. Since the holidays were coming and the lab would not be able to repair it for him in a timely manner we offered to give him free of charge a temporary replacement so he would not be without teeth over the holidays. So that's what we did. ****** did we know that the lab was able to repair his denture for him however patient wanted to continue with the free temporary and lied to us about receiving his denture that was repaired. When the patient stated he liked what he had (temporary wise) Dr stated he could make him that prosthesis however, there would be a charge as what he has is a totally different appliance as to what he now wants. Basically what he wants he can not afford therefore, he became quite angry yelling at the Dr. We have already filed a police report as he threw open the glass door breaking it. He continued to call and text the office arguing with everyone. We are no longer treating him and have forwarded his records to another Dr.
All we were trying to do was to make sure he had teeth over the holidays and we did just that and never charged him a cent. He likes the temporary we gave him but he can't afford the permanent prosthesis which is more costly that the prosthesis he chose and paid for.
Customer response
12/26/2023
There response is not truthful. Of course they are trying to act like they are doing something right. But they lied they never told me of any other charges until they were in the middle of a process I would have never agreed to. They have put me through a painful process for almost 2 years and left me 100% toothless. I have no teeth. I paid them $15000.00 dollars and (I have no teeth at all). They are completely responsible for this. They are a licensed dental office who has destroyed my teeth. I was forced to see another dentist to see if I could get help. CR Smiles would not provide the dental office with the proper information to finish my teeth. I want further action taken against CR Smile. Am the patient!!! They have a legal obligation to finish what I paid them for. They are breaking the law.Initial Complaint
09/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I was required to pay $1295.00 in advance to replace a fractured tooth Aug 2021. I was told I would get a refund if insurance paid. ***** has always been trustful to inform me of any insurance payment. I was in the office for a cleaning on July 14, 2022 and was informed I had a credit of over $1000.00. I have yet been reimbursed. I called ***** on 8/8/22 and was told it was being processed. I am tired of trying to get my money. It has been over a year now. This is an unethical practice to be collecting from the patient and the insurance for the same tooth.Business response
12/13/2022
I phoned ****** and we went over everything again. She has received her refund she had questions regarding the amount. I explained to her and I believe we are ok now. I told her if she had more questions to please call me.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.