Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mack Dentistry has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMack Dentistry

    Dental

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers  family  dental services.

    Business Details

    Location of This Business
    17215 N 72nd Dr Ste A100, Glendale, AZ 85308-8557
    BBB File Opened:
    11/5/2019
    Years in Business:
    18
    Business Started:
    11/5/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • North Canyon Dentistry
    Business Management
    • Dr. Thomas Mack DDS, Associate
    Contact Information

    Principal

    • Dr. Thomas Mack DDS, Associate

    Customer Contact

    • Dr. Thomas Mack DDS, Associate

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/31/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    Filing a formal complaint regarding failed and negligently treatment of provider ************************** from August 28th September 3rd September,8th September 17th, September 24th, September 27th October 1st ,October 20th and October 22nd. My initial approach was 7/30/21 I've constantly gone back and forth to that office for a bad infection inside of a new Crown placement. Those date above present the days I've contacted and saw him. last time there 10/22 there was no x-rays involved. He looked at the surface and said there was no infection. Thus, days later 11/10/21 I was put on another abx for 10 days that was my third round of antibiotics. 3red round. The past 2 weeks the pain was horrible with weight loss. 11/22/21 I had to see another provider. As he found that I had a large abscess the size of a quail egg that had to be drained and administered abx medication 11/24/21 I must go back for total root canal. ************** totally ignored my complaints and my discomfort even with the symptoms I described. Pain, taking **** mg twice a day of Naproxen since September and swelling. ************** did not touch me the last time I was there. That in which following couple days I was put on the antibiotic from another doctor for 10 days. He never tried Rectify this infection, but he was focused on putting a whole new Crown in there even though it was just placed August. I've constantly had issues with pain, missing work, trying to get to his office between work to get to his appointment. All results were for nothing. My last day seeing him 10/22/21 he did not perform an x-ray, he looked at my gum and said there was no infection. So, how do you determine an infection without an x-ray? I am disappointed I am not happy and I refuse to ever go back and let him treat me for anything Dental related. From starting this new job skipping wages and time since August and the turmoil I've experienced with him not taking care of my health needs or my concerns. I am mentally traumatized.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.