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Find a Location

Hardrives LLC has 1 locations, listed below.

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    Business ProfileforHardrives LLC

    Driveway Installation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers driveway installation services. 

    Business Details

    Location of This Business
    3623 Crossings Dr. #335, Prescott, AZ 86305
    BBB File Opened:
    5/15/2019
    Years in Business:
    5
    Business Started:
    10/5/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    NOTE: Business address you have on file for this Business is old - see attached quote for current. I am a homeowner who on 4-17-24 accepted a quote from Hardrives, LLC, contractor Thomas C****** AZ Contractor License #322705, to prep & install an asphalt driveway per the specifications of his attached quote. We met twice on-site to go over job specifications. He performed the work 5/20-24/24. Upon completing, he presented me with the contract attached. I did not see it before completion and I did not see the backside text until I just happened to notice them 3 wks. later. At the time of receiving the contract, the job looked ok to my inexperienced eye and I signed it and paid in full. Upon examination the next day or two I noticed that it looked much thinner than the 3.5" agreed and some of the surface was loose, poorly compacted. I met onsite with the contractor a few days after completion and he said I didn't know asphalt and everything was done properly and as quoted. I hired a highly credentialed inspection and certification company, MTI, to core and inspect the work. Their report is attached. The asphalt was insufficiently compacted and laid only 2" thick. Core #7 was only an inch thick! 7 of 8 core samples were non-compliant to industry standard. Because compaction is non-compliant (both sub-base and asphalt itself), an overlay of 1.5" will not hold up per MTI. They advised that the asphalt must be torn-out and job redone properly. Just 2 wks. after completion, some areas of the drive are failing. I advised the contractor that there are two options: 1) promptly remove and properly replace the asphalt at his full expense and with compliant procedures, OR 2) refund my money and I'll hire a competent contractor to remove and install a compliant driveway. I would prefer #2 since this contractor has not demonstrated the skills or intent to do the job properly. The contractor refused these two options and only offered to "patch". This is Fraud.

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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