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Find a Location

Mirage Custom Homes, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforMirage Custom Homes, LLC

    General Contractor

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers residential general contracting, remodeling and restoration services.

    Business Details

    Location of This Business
    5424 N 106th Ave, Glendale, AZ 85307-4003
    BBB File Opened:
    6/3/2011
    Years in Business:
    18
    Business Started:
    8/31/2005
    Business Incorporated:
    8/31/2005
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Philip A. Hoctor, Member
    Contact Information

    Principal

    • Mr. Philip A. Hoctor, Member

    Customer Contact

    • Mr. Philip A. Hoctor, Member
    Additional Contact Information

    Fax Numbers

    • (623) 872-5400
      Primary Fax

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/18/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    We paid $***** on 09/26 ******* money to Mirage Homes, Mirage homes sent an online contract that when I went to sign jumped to the last page where my signature was required, so I signed expecting to get an email of the document so that I could go over it, which I never received. Mirage Homes set a closing date of three weeks, which did not let me shop around for another lender. Upon using their preferred lender, I was told multiple fallacies that prevented me from getting the loan. 1) I was told that I had to buy down points that there was no loan out there where I didn't have to buy down points =$15,000. This is additional down payment money that I did not have. 2) I was told my home owner insurance had to have a *** of 5k deductible. However, ****** *** only requires 5% which would have put it at ****** deductible. Due to this it caused my yearly insurance rate to go above the needed cost and denied me the loan. 3) I was told I could not buy down the same amount of points on a 15% down loan which would have been the affordable option. They would only allow me to buy down that many points on a 20% loan. This whole time it seemed like their preferred lender was trying to stop us from getting the loan. We constantly asked the referred lender for documents on the loan, asked for cash to close estimate on multiple occasions- the only thing we received was a hand typed email with interest percentages, with no cash to close and no estimates numbers. We were told by them that they could not provide documents. Now we have found out that their original contract states that they can keep our ******* money if we fall out of contract. We never would have signed the contract if we had known this. It seems they were more interested in keeping the 3k then giving us the loan. They waited until the last day to let us know we did not qualify for the loan. They didn't do any additional title work, they didn't pay for the appraisal, etc. They need to refund the ***** ******* money.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Leeja C

    1 star

    10/23/2023

    Worst company I have ever worked with when buying a house. Never got copies of the documents we signed, tried to do closing with a title company an hour away, kept our escrow money even after their preferred lender denied us the loan and tried to do closing in 20 days vs the 30 days to close. Rushed everything, made us use their lender and told us to give them another ***** in order to stay under contract with them. Their lender also told us false statements and denied us on the loan based on false pretenses.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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