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Find a Location

Ilovekickboxing.com - Glendale has 1 locations, listed below.

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    Business ProfileforIlovekickboxing.com - Glendale

    Kickboxing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    18561 N 59th Ave, Glendale, AZ 85308-1256
    BBB File Opened:
    2/14/2019
    Years in Business:
    15
    Business Started:
    1/1/2009
    Business Management
    • Mr. Michael Parrella, Founder/CEO
    Contact Information

    Principal

    • Mr. Michael Parrella, Founder/CEO

    Customer Contact

    • Mr. Michael Parrella, Founder/CEO
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/23/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I signed up for a 6 week weight loss challenge on 5/9/2022 which would end on 6/21/2022. The purpose of the agreement is that I can either sign up to lose 25lbs in 6 weeks or 6% body fat. My target was set by *******************, the manager of the location as the 25lbs challenge. The contract states a few requirements along the way, such as ******** check Ins for each class, which is 3 times per week and things like that. As far as the final weigh in, the contract states: "A successful completion of the 6 week challenge entails a loss of 25lbs as measured on in-housescale at the time of their final weigh out at the end of their challenge approximately 42 days after the first official "weigh-day day" or (different check box) 6% Body fat at the final weigh out at the endo of their challenge as measured on in-house Omron monitor, in each instance captured by a facilty employee on an in-house system."Today, via text message, the owner/manager of the location sent me a text message to inform me that since I weighed on Friday (6/17) which she thought was my final work out, I would not be getting my $499 deposit back. I explained to her, that per the contract, I have a time limit of "approx 42 days" and it says nothing about a requirement of me weighing in on the final work out day. Also, I explained to her via text, with her confirming accuracy of, that I had received verbal permission to weigh in on Friday from her, upon leaving my final work out on Thursday. Lastly, the contract clearly states that the weigh in must be performed by an employee of the location. On Friday, I went there to weigh in, I was 1/2 lb off target, so I left and came back several hours later to weigh in with a staff member. There is nothing in the contract stating I cannot do that, nor did the original staff member make an attempt to weigh me in. I feel I am owed the deposit of $499 back and I am backed with insurmountable proof/documentation.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Marissa W

    1 star

    09/15/2023

    Red Flags all around. AVOID AT ALL COSTS! They falsely advertise "free kickboxing." They make you arrive at an appointment to get signed up. Then after wasting your time for 30 min, they tell you that you have to make a $500 deposit, that you will only get back if you fulfill everything on a contract. It's not free. The contracts have 'fine print' outs for the business to have every loophole opportunity to withhold the deposit. This is how they make their money. They don't tell you these things at all, they only tell you the good things and then you have to sign the contract quickly without even knowing. One person didn't get their deposit back after months of kickboxing and following everything on the contract, except in their final weigh in, they weighed in 1/2 pound short and didn't get their deposit back. They also signed someone else up for a membership, told them the membership would transfer over to another franchise in a different state because the member was moving. The member moved to a different state, the franchise in that state said that memberships don't transfer and to contact the Glendale location for a refund. Then they were ignored by the Glendale location and never got their refund. This business is not interested in helping people or providing a good environment. They are completely focused on keeping the business afloat with these fake 'free kickboxing' giveaways and gimmicks and trapping people in unfair contracts.

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