Business ProfileforClayton Manufactured Homes

We bought our home Feb 2022 and all was great when we moved in. Whenever we had an issue they would come and fix. However, when the 6 month **** came for our piers to be adjusted under our home, W5 the company that does this for them, adjusted incorrectly and our Marriage line that separates the home buckled leaving our floors like a roller coaster between our living room and our kitchen. They had a private person by the name of ***** come out and remove our flooring 2 times and the first time he tried fixing it was still very crooked and not flat at all, 2nd time he came he poured cement/putty in the marriage line and that still did not fix anything! Last we heard he either quit or they fired him. I called **** the manager and she tried multiple times for W5 to come out and fix/adjust the piers, she finally said to file a complaint through AZ ********** of ******* because they are refusing to fix. We did this and they have been sitting on it for over 3 months. The person who we are dealing with cares nothing about our case (*********************). This is extremely poor business customer service and I am appalled that this is the kind of care we are receiving. This is a large company that has the power to take care of this but instead they are trying to say that since they gave me money for flooring soon after we moved in our home, that it voids anything that they need to do. Mind you! This is for flooring! Not the bottom structure of our house that W5 ruined! This is causing me extreme stress and it is affecting my sleep and health. I truly wish this company cared about the people that live in their homes.