Customer ReviewsforBrooklyn Bedding

I purchased an adjustable mattress and i like it i sleep better ******* and ****** were great with the delivery.

I am overall disappointed with Brooklyn Bedding. We purchased an expensive Titan Plus mattress with them in 2022. Fast forward to 2024 and the mattress is sinking and not properly supportive. To the point I had to seek medical care. We originally bought our mattress with them because they have a 10 year warranty. When it is all said and done, they look for loop holes to not honor their warranty. I do not believe that is how a company should do business!

If I had do overs with this company, I would not walk but run for the nearest exit! Sadly this pluralistic company with all it's websites, chats and multiple phone numbers, is morbidly under staffed to handle the flow of customers and complaints. Sidelined with out of stocks after the fact and slow order processing of a second replacement order with no expediting options. I lost my discount on the first order in limbo due to out of stock. So, if you are ordering online, I would give this company a second thought and run.

Buyer beware! Ordered a mattress that I absolutely hated. Waited the 30 days to be able to return for a refund. Started the process which was smooth at first but then was suppossed to be contacted by a third party shipper for pick up but haven't been. I keep getting apology emails but no action. You can't get anyone on the phone and if you do they are useless. I will be filing a dispute with AMEX to get my money back. Don't be fooled by this company, they will make it nearly impossible for you to return your item for a refund. Save yourself the aggravation and go to a local mattress store.

I purchased my mattress set out of the ************** store. I would just like to commend the 2 delivery men ******* and ******. They arrived in a timely manner and both were very pleasant and professional. Very much appreciated!

I purchased a pillow from Brooklyn Bedding and want to return it. I sent an email and called them but they didnt respond. No one answered the phone.I dont recommend doing business with them.

1. False Advertisement: Brooklyn Mattresses claims to offer a ******************* its mattresses as firm. However, my experience has been far from this representation. The mattress I purchased did not meet the firmness standards advertised.2. Unsatisfactory Resolution Attempts: I contacted BB when I first noticed the issue with the firmness of the mattress ( in one month after received). They replaced it once and when the problem persisted after another month, they sent a firm mattress topper, which did not alleviate the issue. Despite my efforts to seek resolution, the company has not provided a satisfactory solution.3. Warranty Denial: Upon reaching out for the third time, I was informed that my mattress does not qualify for a replacement under the warranty. This is despite the fact that the mattress does not meet the promised firmness, and I have given the company multiple opportunities to address the issue within the 120-day trial period.4. Impact on Health and Hassle of Replacements: When the mattress was replaced, BB made us go through the hassle of dumping or finding a donation center to pick it up rather than taking it back. This process was incredibly burdensome, especially considering we are exhausted with a newborn & do not have the capacity for such tasks. We had to resort to sleeping on the floor due to the discomfort caused by the mattress.5. Lack of Accountability: It 's disheartening to note that BB has not taken accountability for the discrepancy between their advertised product & the actual performance of the mattress. The denial of warranty coverage is not in line with the commitment to customer satisfaction. We ordered a FIRM ********************** but really it should be considered SOFT. I believe this situation constitutes false advertising and a failure to honor the warranty terms. Do yourself a favor and do not buy from them. I wanted to support a smaller business but instead I'll stick with a bigger name and more reliable brand.

The Plank Firm Mattress by Brooklyn Bedding is falsely advertised. I got mine as a gift, and after two months, my entire side of the bed has sunk in (many reviews on their website mention this). It is nowhere near firm; it is mushy like a marshmallow. **************** was rude in response to my polite emails (you cant speak to anyone on the phone), and their exchange policies (especially for a gift) make it extremely difficult to get a replacementwhich means youll either be without a bed while you await their receipt of your return and then send a new one, or youll have to front $1000+ for a new one for however long it takes to receive it and then send the old one back and then refund you. I wrote a fair and honest review of my experiences to spare someone else from ordering a mattress that is nowhere near firm with terribly inconvenient exchange policies, and they immediately wiped it. Awful company.

I ordered a mattress for our RV that was close to $2000. I have never received the mattress. However, they claim it was delivered by *****. The day ***** said they delivered the mattress we have their truck on Ring. They did pull into our driveway but the driver never got out of their truck and did not leave a mattress.Brooklyn Beddings has been giving me the run-around. They for weeks now say they are waiting on an update. I have heard now they have done the same thing to others. But so far they have not done anything. I am out almost $2000 and received nothing. Not even a pillow.So buyer beware!

Right now, I am giving the company 2-stars. I have not received my mattress yet so I cannot review the quality. I am writing this review now because no one can provide an ETA. The store claims they do not have access nor have any information from their own manufacturer. A company this size should have the technology where their stores can see information on estimated build and completion dates. I could get a call tomorrow that the mattress is ready for pick-up or I could be waiting 3-months. Who knows?