Customer ReviewsforJones Moving & Storage
43 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Patricia S
5 stars06/19/2024
I am extremely satisfied with my service from Jones Moving and Storage.Everything was packed and unpacked with great care. They were so accommodating, organized and on time. I highly recommend this company.************Review from Rick I
5 stars06/17/2024
My mom and I had a fantastic moving experience with Jones Moving & Storage. Great family to work with from the time of booking all the way to the final drop off. Moving across country from ******** to ******* seemed like an overwhelming task to both of us, especially having two separate houses going to two different locations. Jones put our mind at ease with not only great communication through the entire process but also the attention to detail when handling all of our possession we value. They even moved our vehicles without a scratch. They went above and beyond with helping with the little things around the house including setting up bed sets, treadmills and furniture. Big thank you to the Jones family and crew for all your help. We highly recommend using them for any of your cross country or local moving needs.Review from FRANK B
5 stars05/14/2024
Great service, friendly and efficient. They did everything on time with a minimum of fussReview from Patti G
5 stars05/07/2024
This company bent over backwards to accommodate my needs. I had originally decided not to go with them but things with the moving company I decided on went south really quickly. I then re contacted Jones moving. They went above and beyond my expectations. Everyone is so nice and polite and courteous. They handled my worldly treasures with extreme care. Delivered everything to ***** and unloaded with the same care as loading. I was very impressed. I highly recommend Jones Moving.Review from Teresa D
5 stars05/02/2024
Jones Moving was very professional in every aspect of our move. We hired Jones Moving to move us from ***************** to ********, AZ and then to ******** and had no issues with anything they did. They arrived on time, they were extremely careful with our belongings and the time frame they quoted was accurate with both moves. Jones Movings prices are extremely competitive, no other company was anywhere near them. They are family owned so they work well together and present a positive and friendly vibe. I have recommended Jones Moving to many people and will continue to recommend them. Thank you Jones Moving for treating my belongings like they were your own!Review from Maureen B
5 stars04/29/2024
Very professional, prompt and careful with belongings. Made cross country move in April 2024 with Jones Moving who were flexible with dates and reasonably priced. No issues. I'd highly recommend them to anyone.Jones Moving & Storage Response
05/01/2024
*******, We thank you for choosing us for your cross-country move. We value your opinion about our services.*******Review from CC K
1 star04/24/2024
Beyond upset about my experience with Jones Moving. ******* threatened me due to her sons error. Long story short, my move should have taken no more than 2.5 hours. It took them 3 hours ********************* over $600. The most upsetting part was the way ******* chose to handle the payment error and my dissatisfaction. I tried to pay by ***** and her son gave me the wrong phone number. I spent the rest of my birthday weekend stressed out because the payment was going to the wrong person. I told ******* Id follow up with her first thing Monday morning after I talk to my bank, which I did. I expressed my disappointment with the overall moving service I received. Her response was to state that I dont think my sons going to forget my number. Theres no way her own son could ever make a mistake right? He must be perfect. She also proceeded to threaten me over email stating she will file a theft of service if she didnt receive the payment that day. (FYI a civilian cant file a theft charge, you can only call the police and they choose whether to proceed or not) Not once did I ever ask for a discount or say I wouldnt pay. I simply expressed my experience to give her an opportunity to address the problems. After my bank was able to resolve the payment error I sent the payment to her as promised. Other customers may have had a better experience but unfortunately that was not the way it went down for me. I highly recommend staying away from this company.Jones Moving & Storage Response
05/01/2024
Our crew moved all of your items from a ground floor residence and to a second floor residence. Based on your representation the move was quoted to take 2.5 hours. However, upon arriving at the second floor residence we found that the stairs were missing steps. Our crew could not move up and down the stairs as efficiently as normal. Extra care and caution needed to be taken to accommodate for the damaged stairway. Your total move was completed in 3 hours and 15 minutes despite the condition of the stairs. During the move you offered your apologies to the crew for the missing steps and ensured them that they were doing a good job. When the move was finished you gave the crew tips which they always appreciate.You chose to pay via *****, the crew ******** ****** who as you know is my son gave you the phone number so that you could make the Zelle transaction. ****** along with other of our staff members provide the information to our customers to make payment via Zelle on a regular basis. You then processed your payment for the move and sent the funds to the wrong account. Since the payment was not received at the time of service I requested another form of payment which you could not provide. In our back and forth discussions I felt like you were giving me the runaround and then you started complaining about the price of the move. It is not our policy to allow payment to be made at a later date. However, I agreed to let you work out the situation with your bank and then make payment which was not received until 5 days later. I am sorry that your moved was more complicated than we believed it to be and it took extra time to complete as we make every effort to accommodate our customers to their satisfaction.******* Jones, Owner Manager Jones Moving & StorageReview from Maria S
5 stars04/15/2024
Jones Moving handled my move with care and professionalism I have never seen in a moving company before. I highly recommended them to anyone who wants a reliable moving company.Jones Moving & Storage Response
05/01/2024
*****, We know you had many options thank you for choosing our company *******Review from Debbie J
5 stars04/09/2024
I am really impressed with this company. The crew is very efficient, and a nice group of guys. They take their time to pack your possessions with care. The owners arranged their schedule to accommodate packing her 1 day and loading her possessions on the truck day 2 and are now on their way to *****. I cant express how grateful I am that they came to help my client.*********************************Jones Moving & Storage Response
04/25/2024
******, We thank you for your recommendation for this cross country move and over seeing our crew on the job site. *******Jones Moving & Storage Response
04/25/2024
******, We thank you for your recommendation for this cross country move and over seeing our crew on the job site. *******Review from Jill M
5 stars04/06/2024
I've used Jones Moving & Storage 3 times since 2018. They have always been on-time, fast, careful with my items, and the price reasonable. I recommend them for anyone doing a move and will continue to use them in the future.Jones Moving & Storage Response
04/25/2024
****,We thank you for being a repeat customer and we value your opinion about our services.*******
Customer Review Rating
Average of 43 Customer Reviews
Contact Information
20813 N 19th Ave Ste 3
Phoenix, AZ 85027-3520
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