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ComplaintsforFurBabies & Friends LLC
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Complaint Details
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Initial Complaint
10/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I live part time in ******, MX and order things for my home there. I placed an order in March 2021 for 3 decorative metal cat hangings for $47. I never received them. I complained and they said they re-mailed them. Once again I didn't receive them. I asked about the shipment every few weeks. After 6 more months, they e-mailed me that the package was at the post office in Merida, MX. I went there and there was no package. I have been trying to get a refund from them for over a year now. They say that I need a letter from the post office saying the package isn't there. ******** postal system should never, ever should be used by a business unless they are willing to refund when the package never arrives. I was never notified by anyone that a package was waiting for me, MX doesn't do that. All other businesses use a land carrier like DHL or ****** never the post office, because they know ****** doesn't deliver mail and doesn't notify you if any is there. I cannot get a written letter from them.My order # was ***** I have e-mails that I can send you.Can you help me?*******************Business response
10/15/2022
Hi, this is ********************************* the owner of FurBabies & Friends.
i believe you have the wrong business. We are a ******************* that offers dog training, dog walking, *********** etc to our customers in ******** *******. We do not sell any sort of products you can verify this on our website at www.FurBabiesandFriendsAZ.com. Also our email address is ****************************** to which I have never received and email from you. I also vaguely remember a phone call from you to which I stated you had the wrong company information
we strive to the best service possible for our clients and would really appreciate you removing this complaint since we dont sell any products.
Thank you
*********************************
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.