ComplaintsforDesert Diamond Pool Service

• Initial Complaint

  06/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Fortunately, the tech who serviced our pool used to work with a great friend of mine. Two weeks in, I started getting calls from the owner stating the tech was saying my piping from pool was all completely wrong and backwards. I think he said the in was to the out and the out was to the in. Keep in mind, this is the same motor that was professionally replaced 2 months prior and had been working fine. When I called the pool service that installed the motor, we ended up FaceTiming and they confirmed everything was right. This pool equipment worked just fine for the next year we owned the pool. When I called my friend who used to work with this tech, he informed me that this tech had a history of false claims in order to increase his workload. That is why he is no longer at that company.When I spoke with the owner to inform him of this and let him know his services were no longer needed because he was attempting to charge me hundreds of dollars to effectively fix nothing, there was no accountability.Fast forward a year and I receive an invoice via email for 3 weeks of pool service, a year after service was performed. When questioned why I was just receiving this invoice, the owner stated this was not the first one. I looked at my email history and found this invoice was sent only once before and it was in December. 6 months after service and during the most expensive holiday in the year. I did not see this email even though it was sent. There was no follow up call or email until another 6 months later.When questioned on this, the owner refused to acknowledge any wrong-doing and just stated he was forwarding to collections.I believe all of the above was extremely unethical and immoral, unprofessional, and with complete disregard to the financial burden being placed on the customers that fund the business.

  Business response

  06/25/2022

  We offered a refund to avoid any further escalation despite disagreeing with the customer's assessment. Customer has since accepted and as far as I am aware the matter is now closed.

  Customer response

  06/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

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