![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Legend at Arrowhead
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/26/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have 2 complaints with this business. First off Ive been paying for the arcis prime membership for years and last March this business was not holding up their end of the bargain. They 7 months without having weekly member clinics which are part of the membership because the fired the pro that did them. Today I paid for myself and another prime member. We went to eat our food that was part of the green fees per the contracted membership. We ordered our food and the bartender that works there a Hispanic woman, rudely informed me with an attitude that what I ordered was not aloud. We have been ordering the same meal for 5 years and have never been told that it wasnt aloud and in fact get the same item at 3 of the other included courses. I asked for the manager and when he came out he immediately was a ***** instead of trying to deescalate the situation as I was already unhappy with the treatment in the past as well as the current situation.. he couldnt handle me cussing a bad word and immediately said he refused to honor our contracted fees that are already prepaid. Then threatened to call the police because I demanded to speak to his boss. Ever time Ive tried to contact Coorperate or management I never get a response and I would at this point like a refund for all payments made from March of 2022 and the 7 months of not having access to full services rendered. I also want my transaction for today refunded for the full amount which I have already disputed with ******* *****. If any for of push back comes from their end I will pursuit this further. This is an absolute shame as I was in the process of joining the country club but after the disrespect of the gm today I will not be returning anytime soon without an apology. I wasnt even approached by the manager correctly to begin with. If you cant handle the criticism and the word f word at a normal tone not even raised voice, then dont do customer service. I will remove this if this is resolved correctly.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.