ComplaintsforCustom Solar Installs Engineering
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/18/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In June 2022 I paid *************************** of Custom Solar Installs $4,300 towards an off grid solar system that ***** represented would work for our home. ***** gave me the name of his "partner" engineer to run the calcs on our appliances and submit the drawings to our HOA for an additional fee of $300. ******* own referred engineer said that the solar system ***** had designed and received payment for was not adequate for our home and would damage our new HVAC unit. I called ***** to come pick up the unused system and return the money. ***** refused and said I could sell the parts online myself. I told ************ was not capable or had the knowledge to sell solar parts. I was awarded a $3,002.00 Judgment through Small Claims Court. I have tried very hard to be flexible and work out a payment plan for *****, but he replies calling me a "*****" and "Racist". This all could have been avoided had ***** just done the right thing and taken back the inadequate system like any reputable company would have.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.