Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We retained the company to do the insulation work on 2 new build container homes- contract provided, all paid in full, $28k. We now need the certificate of insulation to provide to the City of ******* for the work, as the build is now complete, and we noticed they never gave it to us- we have had to postpone the inspection with the city, as they will need this- we may now have to hire another company to provide this because Barrier Insulation will not respond, to phone calls, emails, voice messages, absolutely will not respond to us requesting this, This is costly on moving forward and I want other customers to know the type of work they do, and how they will not rectify this as customers.Initial Complaint
05/25/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I entered into a Solar contract with Barrier Insulation on 8/9/2022 for $84,672.00 Financing was established via ********** Account #*********, and final disbursement to Barrier occurred on 2/3/2023 The majority of the work was completed in April of 2023, except for the following:** Charger install for $2,500 Additionally, part of the contract stated I would be reimbursed for previous work they had performed on my home valued at $13,048 After numerous messages back and forth, I was assured on 4/14 that the refund check would be processed on 4/21. No check was processed, and follow-up inquiries went unanswered.No acknowledgment was ever received on the lack of the ** Charger. I am asking for them to honor the contract and refund me the $13,048 as agreed and either complete or reimburse fo the unfinished ** ChargerInitial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
4 Oct 6 Dec: ******** several email quotes for the application of open cell spray foam insulation to be applied to the underside of a garage roof deck from *************************** and ************************* at Barrier Insulation and Energy. Since these were all based on email correspondence with each quote having the same date and quote number as the original, I was not comfortable with finalizing a quote without an agent seeing the project first hand and basing the quote from an on-site visit. An onsite estimate was completed and a verbal quote of $2023 was given to include the ability to provide a 10% military discount upon request at the time of booking. 7 Dec: Called Barrier to book to the service. Representative confirmed the on-site estimate of $2030 and acknowledged the 10% military discount.On 6 January 2022, Barrier Insulation and Energy applied open-cell spray foam to the underside of a garage roof deck at a nominal of 5.5 inches. During the preparation the 8ft LED light diffusers were removed exposing the LED strips and were not covered with the same clear plastic used on the walls, doors, and floor. Seven of the nine lights LED strips were sprayed with foam covering the LEDs. A payment by check of $1870.20 was provided to the crew at completion. 18 Jan: ******** sent to Barrier requesting replacement of lights 19 Jan: A representative from Barrier acknowledged their fault and requested an estimate, est for $1060.90 was sent by email 20 Jan: Barrier representative states a Check s being cut this week AND that the estimate for the work performed was $3870. 24 Jan: ******** an email from Barrier requesting that a reasonable middle ground solution be worked out with the statement of We still without a shadow of a doubt will reimburse you for the damaged lights, that is on us entirely.10 Feb: Have not received the promised check for replacing lights but received a new invoice, now one stating the spray foam application is $4150, with a $150 travel charge.
Business response
09/22/2022
This matter was resolved with customer on Feb 21, 2022.
He paid the agreed upon discounted invoice and we sent a check for the lights that were damaged by our crew. Ck# **** in the amount of $1060.09 which was received and cashed.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.