ComplaintsforEl Grullo Tire Shop LLC
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my 2018 ****** Tacoma for an alignment. They told me I needed ball ********** had to purchase them. So I did, and returned with the parts. The mechanic said it was no problem and he could do it in 4 to 5 hrs. I called at 5 hrs and it was not ready. I got a ride there only to find out they did not have the tools. The mechanic had my truck up on 2 jacks and was pounding on the lower ball joint for another hour. Damaging the lower control arm. Finally he put it back together and told me to take it somewhere else. I took it to ******************** where I was told the lower arm was damaged. I had to change both lower arms. A total cost of $1400.00 plus my time loss. I have called but they will not give me the owners number or have they tried to contact me. El Grullo is on *************** ******** in ******.Initial Complaint
06/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to El Grullo tire shop for new tires, brake pads and roders. Before the technician put my tires on I noticed the back roders and brakes were not replaced. I asked the gentlemen who helped me why they didnt do the back brakes because they were the worst ones and the ******************* told me because 75% of the brakes is the front brakes and I told him but the back brakes are super bad metal to metal. ****** then said I could come back the next day and theyd add the rear brakes on the lease with acima and do them. When I went back ****** was not there and another employee has to help me and she started a whole new lease with acima for the back brakes. I contacted ****** who said I did not request back brakes the first day I was there and its my fault I have two leases now. Also my front tires still squeak. I want to take the merchandise back and cancel the two leases out that Im paying interest on.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.