Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brought my truck in for a simple alignment. Paid for the alignment and the one year alignment package. They said the work was complete and that they test drove it after to make sure work was fine. They did not test drive it because I was there at the shop when they pulled it out of the garage and now the truck drives worse than before. I called and told them that after driving a couple miles down the road and they said they are not used to lifted trucks so maybe that was why. I went in the following day to ask for a refund and they refused saying that an alignment was done so they would not refund it and when I asked for the manager to take a test drive to show him he refused saying he couldnt leave even though there was a shop full of people there. I told them that I felt like I was being ripped off since I offered to show them how the work was not completed and that they refused to look at it until a later date which at that point would mean they could claim it was not because of them and all they could offer was for them to try and do the work again later in the week. Its only $150 but I cant trust them with my vehicle anymore after making the situation worse and do not want them to damage anything else.
Business response
02/05/2024
Store manager reached out to the consumer to resolve the issue, the customer was offered to have the alignment re-done or we would refund him for his purchase, he declined.Initial Complaint
10/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 6/12/21 I got my 1 ton Dodge to Big O at *****************************************************. They were told to check the dust cover. They said it would have to have a complete differential service done. I was told It was done. Picked the truck up the next day. Parked it in ******** about 5 miles from Big O. Left on 6/15/21 drove to I 93. About 30 miles from Vegas. There was a loud bang that. We had to call a tow truck from S, Vegas. It was late by the time the tow truck came. It was towed to Ultimate Auto *************** The tow bill was *******. The room was ******, repair **** was ********. The original **** was ******. They are saying there is nothing they can do. Their service person checked everything. If he had checked everything, he would have seen the bearing were bad. This has cost me well over ********* with a loss of revenue. Going back to Vegas to pick up my truck. The shop in Vegas said that was the cause of the transmission breaking.Business response
03/02/2022
Unfortunately we can not pre determine a part failing within a certain time period, we only provided a maintenance service on the vehicle.Customer response
03/02/2022
I have been in contact with the BBB since this happened. They know the day this happened. I called and spoke to they.Business response
03/03/2022
Please view the invoice, the original complaint was to check a front pinion seal, we did so and replaced it with maintenance on the differential and again we provided a maintenance service. Nothing else was noted on the invoice stating that we performed an inspection or verified that something else was good, we would not be able to identify an issue that had not happened yet?Customer response
03/09/2022
I do no accept the response made by the business to resolve this complaint.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.