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Complaint Details
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Initial Complaint
08/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have brought a ****** 300zx Fuel tank to Sunwest Transmission for flush and clean, the service I received is sloppy. I reached out to the Owner/ President ***** and shared an email compiled with the service i received. ***** agreed that the service was sloppy on July 10th and the conversation has gone cold since.Most of my complaints are about the paint job, and that there is likely paint that was over sprayed into the tank after it had been flushed, and my concern is that the paint in side the fuel tank will lead to premature failure of the *** new fuel pump.I would like to share the Email of Pictures and descriptions of the Fuel Tank with a Representative at the Better Business Bureau, I dropped the fuel tank off on 28th of June ****** up July 3rdBusiness response
08/27/2024
I havent heard from the customer since the last email correspondamce, I was then and still are prepared to refund his money, please come to my office and get your refund
***************************
Sun West Transmissions
************
Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.After speaking with ***** today i am convinced this was a misunderstanding. ***** at Sunwest transmissions and radiator has even made a good effort to continue to help me, and i greatly appreciate that.
Regards,
*************************
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Contact Information
6116 W Northern Ave
Glendale, AZ 85301-1227
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.