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          Wheelers Accessible Van Rentals has 1 locations, listed below.

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            Business ProfileWheelers Accessible Van Rentals

            Wheelchair Accessible Vehicles

            Contact Information

            6614 W Sweetwater Ave

            Glendale, AZ 85304-1040

            Visit Website
            (623) 207-8822

            Customer Reviews

            1.63/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This company offers wheelchair van sales & rentals.

            Business Details

            Location of This Business
            6614 W Sweetwater Ave, Glendale, AZ 85304-1040
            BBB File Opened:
            1/7/1991
            Years in Business:
            33
            Business Started:
            1/7/1991
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Ms. Tammy Smith, President
            • Mr. Fred Wiener, Vice President
            Contact Information

            Principal

            • Ms. Tammy Smith, President

            Customer Contact

            • Ms. Tammy Smith, President
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/28/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Unanswered
            I rented a wheelchair van on 4/12/24 but couldn't pick up the reserved vehicle because the passenger seatbelt wasn't working and wouldn't retract. I was given another vehicle but later that day realized the driver side seatbelt was also broken. I had not other option but to use the vehicle I was given since we were transporting for medical reasons. I complained by email and phone about the safety issue with the vehicles to the manager ******* but absolutely NO resolution and no reply from them. I'd like a full refund for the unsafe conditions of the vehicle(s). I also had an easy pass in the vehicle but I was charged for tolls.
            Read 2 More Complaints

            Customer Reviews

            16 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kurt S

            06/26/2024

            WE WERE VERY UNHAPPY WITH THE DEALINGS WITH THIS COMPANY. THE *** WAS SUPPOSED TO HANDLE FOUR PASSENGERS ALONG WITH MY MOTHER IN A WHEELCHAIR. THE ONE BACK SEAT WAS BROKEN SO WE COULD ONLY HAVE PUT IN THREE PEOPLE ALONG WITH THE WHEELCHAIR. THIS WAS A GREAT HARDSHIP BECAUSE WE WERE SUPPOSED TO TAKE OUT OF TOWN GUESTS WITH US TO A WEDDING. WE HAD TO FIND THEM ALTERNATIVE TRANSPORTATION AT THE LAST MINUTE. WE CALLED THE CUSTOMER SERVICE AND WERE TOLD TO SEND A ***** WITH THE PROBLEM. ALONG WITH THE ***** MY WIFE HAS CALLED THE COMPANY 6 TIMES TO FOLLOWUP ON THE PROBLEM AND WAS GIVEN THE ***** BOX OF MANAGERS AND NONE OF THEM HAS EVER RETURNED MY WIFE'S CALL.WE FELT THAT WE DESERVED A REDUCTION IN OUR BILL.WHEN WE FIRST PICKED UP THE *** WE WERE SUPPOSED TO CALL AN 800 NUMBER TO TALK TO A CUSTOMER SERVICE REP. WE COULD NOT GET INTO THE *** WITHOUT SPEAKING TO THE CUSTOMER SERVICE REP. IT TOOK US AN HOUR TO GET THROUGH TO A LIVE PERSON. WHEN WE CALLED THE FIRST TIME IT WOULD GO TO ***** MAIL AFTER SEVEN MINUTES AND THEN CUT US OFF.THE *** ALSO HAD DIRTY TISSUES IN THE BACK WHEN WE PICKED IT UP.AVOID THIS COMPANY AT ALL COSTS!!!!!!!!!!!!

            Wheelers Accessible Van Rentals Response

            06/27/2024

            Hello ****, we are so sorry to hear about your disappointment in the van. We take safety or vehicle issues seriously and try and address all in a timely manner that is appropriate. We did receive your video and photos. We researched the issue and was able to get our vehicle manager out there the following day. Upon his arrival he did a full inspection of the van including the seat issue. Unfortunately, after he pulled the seat back up it did lock securely in place. We recognize in your video you were doing something similar to sit the seat up. With us not being able to be present with you at the time of the issue we can not physically assist or tell you why it was not clicking during your attempts. I did not see a original complaint of cleanliness during your reservation but its something we will defiantly look into to see the situation. We hope we can rent to you again to make things right. Please feel free to email me directly at ************************************* to assist. Thank you.
            Read 15 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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