ComplaintsforConair Corporation
Wholesalers and Distributors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased The BabylissPro Model FX787 Series cordless clipper online (December 2023) from ***** Beauty Supply. The comb attachments were missing. It took several attempts to get someone to listen to me. I did not want a new clipper, I just wanted the attachments as advertised. I was sent attachments but they were too big and useless. I told them I would send them back but I would not pay for shipping to do so as this was not my mistake. No one will respond to me and I just want the clipper comb attachments. I am a hairstylist and not having this clipper function has caused me extreme anxiety and loss of income because I do not have the proper tools to cut hair. I just want the CORRECT clipper comb attachments.Initial Complaint
01/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/22/2023- Contacted CONAIR regarding a pair of Babyliss Pro Trimmers I purchased in July 2023. I got through to a **************** Rep and informed him that the charging indication light is not operational. I alerted ******* of the Model and Serial number of the product and was informed that the product is still under warranty and that I would be emailed a return label so I cab send the product back in exchange for a new trimmer. I provided my email address and I was told that I would receive the email within 48hrs and I was provided a reference number (*********), 12/29/2023- After over a week and not receiving the return label via email, attempted to contact CONAIR via phone again and was on hold for over 30 minutes before I hung up, I then sent an email through their website with the promise of correspondence within 48hrs.01/03/2024- I again contacted CONAIR via telephone again in an attempt to get the return label. I opted for the callback option when prompted and my phone number was verified. I never received a callback.Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I placed an order with Cuisinart for a chopping blade. They sent me three and charged me for three. I returned two and emailed them twice a copy of my charges. I have called them five or six times and was told me case was being escalated and I would be called back. Nobody has ever called me back, and my charges have never been credited.Customer response
12/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In June 2023, I purchased a processional style blow dryer manufactured by Conair. ** Oct 2023, the blow dryer would not always turn on. Sometime there was a bright red light on only, but no air blowing out and it would buzz. I was afraid to use it, thinking that it might catch fire. I called the Conair company to have it replaced by warranty. I spoke with a lady named ******************* on Oct 25th, she was very helpful and told me that it would be replaced. **** sent me a return a label and said that once she receives the blow dryer, she would mail the replacement within 7 days. The blow dryer was shipped Nov 4th 2023 and I still have not received the replacement dryer. I have called Conair customer service number but it only rings forever and nobody ever answers the phone. A recording will cut into the ringing and say that a customer service agent will answer soon. I have left the phone ringing for 20+ minutes, no customer service rep ever answers the phone.Initial Complaint
11/22/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order online showing two products showing up sale price, and when I received my product, it was only one and not the two as shown in the picture and description.Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Hello, on June 30, 2020, the year of the COVID19 shutdown, I had purchased a blender jug online from Cuisinart. I have attached the purchase order. After returning it, in July 2020, I have been trying to collect a refund from Conair Corporation. In good faith, I have not recorded the refund. After repeated good faith requests, they stopped responding. My most recent email was in 5/30/2022. Maybe they hoped that I would forget. I did forget, but now I remembered that I have not, in good faith, been able to obtain proof from them that I have been issued a refund. I demand proof that I was refunded or to receive payment from them at the earliest possible date.Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a Conair ***** trimmer some time back. It is not under warranty. My maid dropped it and I called Conair to get a replacement blade. They said they don't have this blade, so decided to replace the whole unit. Sent the package to my courier's address, but they need an invoice stating what's in the package and the price. I have been on the phone for more than a week and Conair promised Corporate was going to email/call back. They did not. Called again and they said they would send the email. In good faith, I hung up, and they did not send the invoice. Gave me an email to ask for it (they keep changing the process and stalling). I only need an email stating what was sent to me so my courier can ship it to me.Initial Complaint
08/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Good afternoon this is in regards to products brought from this company I always tried to avoid certain companies because I am afraid of the product they carried but this I did a review on and got a good feedback so I decided to try It I brought a steamer from them paid a good amount for it after having the product didnt use it for a few months but decided to use it last week found out it was not streaming. The bed bath and beyond I purchased it from was recently closed I found out so I called the company to see if they would replace the product. I was told by one of the representatives that the product was out of warranty even though it was bought last year but on the company website it says 2 years for warranties. I dont understand this business and I also want to let people know stay away dont buy anything from them because they are liars and will not stand up to what they put in writing please help me at this point I am really afraid because I dont see in this hard time were money is so hard to come by why you would want to steal from me like this. I even went as far as purchasing another was planning on giving it away but that is out the door now.Initial Complaint
05/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a cuisinart/conair 12 cup coffee percolator about 2 1/2 years ago. It has been leaking water and coffee out the bottom. I contacted conair and they said it is still under warranty and will ship a new one out. All they needed was my information which I supplied. Then I didnt hear from them so I wrote and asked if we are still on for the replacement. They said only if I cut the cord of the appliance and take a picture and send it to them which makes no sense to me. I have also read the numerous complaints about this same issue from many online and on your website. All I am asking is for you to please look into this for me. Thank youInitial Complaint
05/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello,I'd like to first forward/copy my entire email exchange with the company from this past February as follows here - ************************************************************************************************************** I would like to note that instead of solving my problem, the company chose to give me a discount on buying additional product from them. My problem is a manufacturing one, and no amount of additional purchases will solve such a problem. I'm complaining not because I expect the company to honor my request and replace the defective coffeemaker, but to warn other consumers to beware of even well known brands when buying small appliances. There is never accountability and pride in workmanship when it comes to these low cost items. Every time I make coffee the machine has a ground mess that I must clean constantly or let build up. I have NEVER experiences this before with the exact same machine, so I can only guess the quality of workmanship is not what it used to be. Buyer beware - GRRRRRR!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
22 total complaints in the last 3 years.
10 complaints closed in the last 12 months.