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Important information

• Advertising Review:

  On April 3, 2023, BBB requested Auto Glass Express to modify, substantiate, or discontinue claims on their website (https://www.autoglassexpress.com/) that read:

   

  “#1 Auto Glass Provider for Broken & Cracked Windshields”“Lifetime Chip Repair Warranty On All Our Windshields*”

  
  

  Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

  1.  Basic Principles of the Code, Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. 20.1 Warranties or Guarantees When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 22. Asterisks An asterisk may be used to impart additional information about a word or term which is not in itself inherently deceptive. The asterisk or other reference symbol must not be used as a means of contradicting or substantially changing the meaning of any advertising statement. Information referenced by asterisks must be clearly and conspicuously disclosed.
  

  As of April 18, 2023, the business has not responded to BBB's request.