ComplaintsforWood and Iron by Wilder LLC
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ******* Wilder to add a media wall to *******. He was to start on February 13th, 2023. I chose a stacked stone wall. He assured me that he was able to do that wall and said that I needed to pay 1/2 up front for materials. He sent me a "contractors" contract to sign. I gave him a check for $2,600. He stopped responding to any texts or emails after I gave him the check. A different name was written in on my check and it was cashed. I received no communication from him after he cashed the check, until February 22nd. He said that he had some family issues that needed to be taken care of. I though about not moving forward with him, but he explained that he was going to start my job the next week and complete it by that Friday. He showed up late, didn't show up some days and didn't buy all the material with the money I paid him. The stone work looked bad and he kept telling me that he would have it all "cleaned up" at the end and it would look good. He brought his newborn and his girlfriend with him to clean the wall. The whole wall was a mess. Mortar was coming out everywhere between the stones, there were uneven stones placed and they were not straight. I kept asking him if it was going to look right and he assured me he would clean it up. As the week went on, my husband asked him about it and he said he was going to get some cleaner and they would clean it up. When we realized that the cleaner was doing nothing, I asked him not to come back. He is not a contractor and has a contractors exemption with the state stating that he won't take jobs more than $1,000.00. The contractor I hired to fix the wall had to demo the whole thing. The electrical was wrong, the space for the fireplace was cut wrong. The stone was laid wrong. I had to re-purchase all new material and pay for a new wall and the demo. I was out ***** paid to *******. I asked him for a refund and he wouldn't refund. I asked him to pay for the wall demo and he disappeared.Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I hired ******* last summer to build a fence for my front yard. It was decided that I would pay half to start ($2700). Due to some unforseen issues, we couldn't build the fence the way it was planned, so I asked if we could use the money I paid towards two smaller fences in my back yard. ******* agreed, and he measured my two areas in September. After several months of no shows/conflicts/excuses, one of the two fences was installed in December. He came out week of Christmas and dug holes for the anchors for the second fence. Then he literally disappeared. No response, no messages. It is now May and I still don't have the fence or a refund.Initial Complaint
05/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We signed a contract for ******* at *********** by Wilder on January 23rd of 2023 to build ** a set of custom french doors, painted white. ******* required ** to send him a 50% deposit before he would start work so we paid him $1,050 via Zelle in January. After months of him not communicating and not showing up with our doors, he showed up with one beaten up panel that was the wrong size end of March. He finally admitted that he only knows how to build barn doors and cannot build ** our french doors. Per the contract he had ** sign, we should receive our full deposit back but ******* is saying that he will only give ** $225 back because he wants ** to pay for the door jam that he build, charging ** $110 per hour for his time, which was never in our contract. The door jam was built incorrectly and we will have to have it demoed for the next guy to build the set of doors correctly. We sent ******* a copy of the contract, highlighting how we should receive the full deposit back (we offered to let him keep $250 for the materials) and he emailed me back that because we can't come to an agreement on what is fair that he is not sending ** any money. ******* has, after further research, done this to other customers.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.