ComplaintsforDestiny Phoenix RV Resort
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went ahead and did a reservation after hours With destiny's resort It accepted my reservations after hours And I did it through my mobile cell When you make your reservation It does give you warning reservations of how many people you can have but it never indicates that you need to arrive by 10 o'clock at night In the 1st screen so when you continue selecting what section election you need for your RV doesn't it doesn't indicate they're either where it does indicate in small letters and in black letters That you do need to arrive by 10 o'clockWhich is hard to spot doesn't indicate in red the alert the alert that you need to arrive by 10 o'clock but it doesn't indicate if you do not arrive by 10 o'clock that there is not going to be a refund I called destiny RV resortAnd the manager said that there was no refundBecause it was done online and that she was not able to do anything for *** had to pay $70.24 which I did not get to stay at the resortAnd I explained to her why I was late there was a delay in CaliforniaThat's why I got there at 1 o'clock at night to GoodyearI do not think it's fair for them to keep $70.24They shouldHave more specificInformation cause it only indicates That you need to be there by 10 o'clock but it never says that you will never get a refund back I don't think it It's fair For them to keep my money The pictures that I sent it never indicates that there wasn't there's gonna be no refund If I do not arrive by 10 o'clock at night It's very upsetting to lose $70.24 for service that I did not receive
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.