ComplaintsforKnight Academy, LLC
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Complaint Details
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Initial Complaint
11/11/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We signed up, and paid $599.00 for, a 10-Hour Behind the Wheel Bundle with their drivers education program for our daughter. This payment was made on June 25, 2022. We were able to schedule and complete 3, of the 10 hours in July, 2022. However, every time we have tried to schedule more hours after this, there calendar has been full. It was already full for August, in July, and we spoke with our daughter's instructor who told us we would receive notice when the September calendar opened up to schedule something. We never received notice and when we went to schedule, the September calendar was full. The same thing happened for both October and November.In this time, we tried contacting Knight Academy, multiple times. We emailed them, through their online portal, on 2 separate occasions and never one received a response. I tried calling them multiple times and never got an answer. Finally, I was able to call and speak to the lady who runs the daycare. She was not helpful at all and took my name and number to have a ******************* me back. I never heard back from *****. After speaking with this lady, I emailed them again and told them if I didn't hear back from them that I would move forward with charges against them.We were just simply trying to get a refund for the ******s that my daughter was not able to take, which would be $419. The time has now come that she is able to get her drivers license and she was not able to complete her drivers education due to Knight Academy's negligence. I even tried to contact the owner through ******** messenger and never received a response. To me, they took our money knowing they would not be able to fulfill what we agreed upon which is fraudulent. It does say, in the contract that we signed with them, "All refunds requested for a purchased ****** or package must be requested within 6 months of the date of purchase, otherwise, a refund will not be issued." We have until December 25, 2022.Initial Complaint
10/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On August 29, 2022 we purchased a $599 driving school package through Knight Academy website. After the payment was processed, we went into the scheduling system and there were no open availability to schedule driving lessons for months knowing that that did not fit our needs as we needed the driving lessons to start within the next week or two we immediately requested a refund. I was not getting any response via email, I spent hours calling the business establishment over and over again before someone finally answered the phone and a woman stated that she would put a note on ****** desk to issue a refund. We still have NOT received a refund. If Knight Academy provided the availability schedule prior to being able to purchase the driving school, we would have not purchased the driving school, knowing it did not fit our needs. We no longer need the driving lessons. It has been over 30 days since we have requested the refund and been told our refund was being processed. We want our monies back immediately please.Initial Complaint
09/13/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I registered my daughter for driving school in may 2022 with knight academy. She received half of the driving hours in june. I have tried to schedule the other half of the driving hours but there is no time available. I have called knight academy (as it says to do on the website) and been told more hours will become available. After 3 months of no availability and contacting knight academy repeatedly i asked for a refund for the service i never received. i was told a driver would call me when slots became available. In September the calendar filled up through october without a phone call and checking the website every day with no availability. I asked for a refund again. Communication stopped. I said i was going to contact better business bureau and i received an email saying they issued a refund. My credit and debit cards show no refund was ever issued. I asked for information verifying the refund. No response.Initial Complaint
07/03/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 27, ****************************************************************** the amount of $599. After the finalization was made, and I was able to see the schedule the first available driving ****** was July 29, 2022. Not wanting to wait 2 months, I e-mailed the company on 6/1/22. I received a response on 6/2/22, stating that was the soonest driving ******s and they would not be opening up any sooner. I was offered a refund at that time. I responded that I would like a refund. My email was answered by ************************* of Knight Academy requesting my name, phone number, and child's name. I supplied that on 6/3/22. I have yet to receive the refund. I have reached out to ************************* and Knight Academy via email on June 14th, June 21st, and June 29th and have yet to get a response or a refund.Business response
07/11/2022
Hello-
Apologize this has taken so long to get back to you. Alene is not with us during the second half of June and through July. Your emails got lost while she's been gone. This is not an excuse as to why you haven't received your refund, but an explanation.
I have processed your refund as of this morning and you should have it within 3-5 business days.
Regards,
***** Knight
Customer response
07/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.