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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been contacted daily several times and they have contacted my husband, son and nephew and anyone else they could find. I have repeatedly told them I do not ow for a payday loan, I never had that bank, never lived where they said. I have asked for written communication to prove it and they have not done anything but accuse me and say I am avoiding the debt. It was from 10 years ago I never worked where they say I did when I took out the loan or anything. They won't listen and are very rude and besides the fact that they actually told my nephew about the debt when they called him. They won't leave me alone. If I even thought I owed it I would pay when they send me the bill in writing, they won't show proof of anything. I just want them to stop, they are driving me crazy. They are threatening to take me to court and I told them to go ahead and they just keep calling. Even after I told them to stop.
Business response
05/22/2024
*********************,
We have searched our database and can assure you that we are not the company calling you. There are no ***************************** or the phone number you provided in our system.
Dealing with a collection agency can be frustrating, we understand that for sure. Like we said though, we do not have anything for you in our system.
Thank you.
Customer response
05/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
04/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable with this debt with ACCOUNT RCVY SERVICE, I do not have a contract with MC RESIDENTIAL COMMUNITI, they did not provide me with the original contract as I requested.Business response
05/02/2024
We appreciate the consumer reaching out to us, but in this public forum we cannot even confirm the existence of an account (if any). Any reply we may or may not send would be forwarded directly to the consumer via mail. We appreciate your understanding in the matter.Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Got a robo call from this company on 4/11/24 at 10:18am asking if I knew someone, when I was transferred to an agent he asked if I was that person, when I said I wasnt he said well no kidding to which I then asked what company this was and who was calling. This was met with the response wow you have such great phone edicate you f****** jackass. Im not sure who these people are or why Im being called on someone elses behalf but this is unacceptable treatment and clearly a scam. I want my number removed from the database as soon as possible, if I receive a callback I will consider it harassment based on the conversation with said agent.Business response
04/12/2024
Hello,
We have reviewed the details of the complaint and can assure this consumer that we are not the correct business contacting him. Our company does not employ "robocall" technology and his number/name was not located in our database.
This type of agency interaction can be very frustrating, and we wish you the best in locating the correct company to voice your complaint.
Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Whoever this a****** is, he keeps calling my phone and when I answer and ask him where hes calling from, he wont tell me or the nature of his call, and just keeps asking for my name. Hes incredibly rude and this last time he called me, he said what you dont know your own **** name? And hung up on me. Call me again and I will *** you for harassing me, you f****** jerk.Business response
12/11/2022
While we can't verify, deny or speak to any account that *** or *** not exist for consumers on this forum, if we do have that phone number in our database we will honor a request to cease communications. Thank you.Customer response
12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********************
Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
ARS put derogatory info on my credit report claiming that I owed bills to ****************** on 2 separate occasions. Mind you, I never got any bills. I've called them, they refuse to help me. I called the hospital they can't find the account, I called my insurance, they never received the claim. ARS, after I called sent me a **** that's for them not the hospital. I sent it back to them with a copy of my insurance card and told them to charge them, and take it off my credit report. They still haven't done it and it's been months already. They're messing my life, I can't even get an apt due to this nonsense. I hope u can help me.Business response
09/22/2021
Good Afternoon,
The complaint has been researched and we are certain this was directed to the incorrect Account Recovery Services. There are many companies across ****** with similar and even exact names as ours but we are in no way affiliated with them. We do not collect for "******************".
We understand this is certainly confusing, especially if the hospital will not respond to inquiries. Our suggestion is to use the contact information provided from your credit report that identifies the correct ARS.Thank you
*********************
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Get a QuoteCustomer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.