Business ProfileforAbrazo West Campus
Hospital
At-a-glance
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Business Details
- Location of This Business
- 13677 W McDowell Rd, Goodyear, AZ 85395-2635
- BBB File Opened:
- 10/25/2022
- Years in Business:
- 22
- Business Started:
- 9/21/2001
- Business Incorporated:
- 9/21/2001
- Type of Entity:
- Corporation
- Alternate Business Name
- Hospital Development of West Phoenix Inc
- Related Businesses
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
6 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To whom it may concern, I have been in this hospital with a patent by the name of tommetris **** since 11/24 due to him coming in for 5 gun shot wounds. Initially we requested a transfer because he was in ther emergency for over 24 hours sedated with no work being done because they where waiting on a a bed to open in the icu so not one thing was done beside sedation until moved then he went to the icu once he was transferred to the icu he had an Pleasant experience but then he was moved to the 2nd floor to room 260 on 11/29 and was transferred to nurse ****** who was was attentive but once switched to the night staff on 11/29 he was having issues breathing the original nurse who was supposed to have him walked in looked at the monitor and said he was fine well he was choking and nausea and having issues with throwing up in his mouth (lets not forget to mention his mouth is wired shut so he can not speak) his anxiety was threw the roof his heart rate sky rocketed and the night charge nurse who had also walked in seen a nurse who knew nothing about the patient jaw being wired shut and didnt know what to do and ran out the room along with the night charged nurse once the patient sister whos a nurse practitioner assisted him and helped with the tric cleaning he was able to calm down and breath successfully. Due to anxiety and a lack of care a new nurse was requested to assist him ***** was who came in with the night charge nurse and allowed the patient supportive family to stay a few hours later (until 10pm) once they decided to come into the room after the created a plan and didnt stick to the plan they got defensive and begin to insult the patient family accusing them of firing a nurse who was not attentive to the patent when they had only requested a different nurse after being offered one because they where unaware the women who came in and walked out was originally scheduled to be his nurse. The night charge nurse and his supervisor where completely unprofessional and wanted to argue with the family because the plan they put in motion was not abided by. Once the insulated the family they decided instead of keeping the composer and being professional they wanted to argue with the family about who his nurse was who was removed and the level of care they where lacking the patent who was completely uncomfortable and even informed his nurse (********) he felt as if they would kill him due to the lack of care she assured she would do the best she could to help the patent. Meanwhile the night charge nurse who was scheduled on 11/29 was completely rude and aggressive to the patient and his family as well as Tiare his higher up. This has been the worst hospital experience for not only the patent but his family who was not comfortable leaving him in abrazo west campuses care. The amount of unprofessionalism Is ridiculous for this being a hospital claiming to be a community built on care. Abrazo West campus should reconsider the people they employed and make sure they are even fit to uphold the abrazo name. It would be much appreciated if someone would contact me. ************
Customer Reviews
1 Customer Reviews
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Most Recent Customer Review
Kathleen P
2 stars
04/16/2024
My 89 year old father arrived to ** the morning of 4/11/24. He had been found unresponsive on his bedroom floor. That day a CAT scan w/contrast was completed. Shortly after, we saw a vascular surgeon. He said that dad needed to have surgery to repair an abdominal aortic aneurism. The surgeon stated he would be transferred to Abrazo Heart Hospital as soon as possible. When I left the ** I was told they would be moving him to a room. 24 hrs later I arrive at the hospital in the morning only to be told he was still in **. He was moved to a room for 48 hrs later. On Saturday I inquired about the plan and was told nothing finalized yet. They said they were waiting for the vascular surgeons determination I advised them that the surgeon already relayed the plan to us. I was told we would know more tomorrow. I made sure his nurse, ***** had my number. She called me later that evening and said surgery was a go but they needed to organize details. On Sunday I was told the plan needed to be finalized, transport needed to be arranged, bed space was required at Abrazo Heart etc etc.On Monday I return, no new details. When I leave for the afternoon I ask his nurse to call me if anything changes. She asks for my phone number, which now has been given multiple times. I was also told that we wont know anything today. At 4pm I get a call saying they will be transferring him at 5pm TODAY. I rush back down just to make sure dad knows and to tell him I am in the loop. His nurse tells me that my number will be given to his new nurse at Abrazo Heart and that they will call me with any updates. I return home. Tuesday morning I call Abrazo Heart to ask his number. I speak to his nurse just to check on him. I also ask if we would see the vascular surgeon today and about what time he usually does rounds. She tells me that I will see the surgeon when they take dad down for surgery. Apparently, surgery had been scheduled and there is no need to inform anyone. RIDICULOUS
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